Director , People Services

Position Overview
We are looking for a passionate metrics-driven leader to elevate our global People Services & Solutions function. As Director you will shape and scale a high-performing shared services team that delivers exceptional employee care drives operational excellence and continually improves processes. This role is about more than service deliveryits about inspiring a global team to deliver consistent high-quality experiences that make every employee feel supported.

Key Responsibilities

• Lead and inspire a global People Services team delivering end-to-end employee lifecycle support (hire to retire) including talent acquisition compensation & benefits and manager support.
• Build a scalable tiered service delivery model anchored in metrics SLAs and continuous process improvement.
• Partner with HR Centers of Excellence People Systems and business leaders to design and localize policies processes and programs.
• Drive employee self-service through digital tools ensuring easy access to SOPs process maps and resources.
• Monitor service performance with dashboards and reporting holding the team accountable for quality efficiency and compliance.
• Cultivate a culture of adaptability collaboration and care while ensuring adherence to staffing models and gearing ratios.
• Provide proactive data insights to anticipate business needs and inform talent strategy.
• Champion the effective use of HR systems (e.g. Workday ServiceNow) to maximize efficiency and the employee experience.

Qualifications :

Qualifications

• Bachelors degree in HR Business or related field (advanced degree preferred).
• 12 years in HR operations or shared services leadership in a global organization; med-tech/tech experience preferred.
• 5 years leading HR shared services/operations teams with expertise in service delivery frameworks and case management tools.
• Proven track record of building scalable global models leading large teams and delivering measurable outcomes.
• Strong project management and process design expertise.
• Experience with Workday ServiceNow and ATS platforms.
• Bilingual skills (Spanish preferred).

What Were Looking For

• A leader who is obsessive about metrics and process with a sharp eye for efficiency and continuous improvement.
• A people-centric leader who inspires teams and creates a culture of care and accountability.
• A service-oriented mindset balancing global consistency with local nuance

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time