Staff Systems Engineer

We are seeking a talented Staff Systems Engineer to join our z/VM & z/OS Core Systems Engineering team with a focus on z/VM and specialization in z/OS. This is an individual contributor role responsible for identifying and resolving issues of high complexity and delivering system solutions to support Visas global infrastructure. The ideal candidate will have strong z/VM systems engineering skills; experience with z/OS is highly preferred.

This team is the backbone of Visas global infrastructure- responsible for all hardware and every operating system that powers our authorization and clearing and settlement systems for both credit and debit. We manage one of the most robust and mission-critical system environments in the industry directly supporting 89% of Visas revenue. From mainframe to modern platforms our engineers ensure the reliability scalability and performance of the systems that move money around the world.

Responsibilities

• Install maintain and upgrade z/VM operating system and subsystems.
• Configure install and support z/OS operating environments including implementing and maintaining virtual machine resources and related subsystems.
• Provide 24x7 production support for Visa operations including second-level z/VM and z/OS system support with on-call rotational coverage for geographically dispersed data centers.
• Apply working knowledge of SMP/E for software installation and maintenance.
• Utilize and maintain z/VM tools and subsystems with a basic understanding of major z/VM and z/OS subsystems (such as JES2 RACF VTAM TCP/IP DIRMAINT RACF/VM VM:Secure and VM:Operator).
• Perform system and application monitoring and proactively address operational issues.
• Troubleshoot and resolve complex system problems for both z/VM and z/OS environments.
• Manage workload independently escalating as necessary to senior engineers and management.
• Collaborate with other support development and user groups to manage infrastructure requirements from design through implementation.
• Work with vendors on software upgrades maintenance and support for both z/VM and z/OS platforms.
• Document processes and changes using tools such as Microsoft Project Excel and PowerPoint.
• Assist application teams with problem determination and requests for new functionality on both z/VM and z/OS.
• Support user requirements for software functionality and features.
• Maintain knowledge of ISV software tools and related mainframe utilities.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least October 23 2025.

Qualifications :

Basic Qualifications: 

• 5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience.

Preferred Qualifications:

• Experience with installation configuration and maintenance of z/VM operating system and subsystems.
• Strong problem determination and troubleshooting skills in z/VM environments.
• Working knowledge of z/OS operating systems and experience managing virtual machine resources (highly preferred).
• Experience with SMP/E and ISV software installation and support.
• Basic understanding of z/VM and z/OS security including RACF networking and storage management.
• Ability to work with all levels of management and users with varying levels of technical knowledge.
• Excellent verbal and written communication skills.
• Willingness to participate in on-call rotation and provide off-hours support as needed.
• Hands-on experience with z/OS installation maintenance and administration.
• Experience with z/OS systems programming directory management and user provisioning.
• Familiarity with IBM mainframe server hardware I/O configuration and HMC operations.
• Experience supporting mixed z/VM and z/OS environments.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117700.00 to 170600.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

 

Remote Work :

No

Employment Type :

Full-time