Provider Services Specialist

The Early Learning Coalition of Palm Beach County is looking for a Provider Services Specialist (Bilingual Spanish) to join our team!

WHO WE ARE:

The Early Learning Coalition of Palm Beach County Inc. strives to ensure that children and their families have access to high-quality affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide committment to ensure that every child is ready to succeed in school and life through comprehensive high-quality early learning environments.

SUMMARY:

The Provider Services Specialist is responsible to accurately perform program tasks and provide technical support to all Coalition clients accessing the provider portal. The Specialist will perform verification of information to maintain database(s) for Coalition services and is responsible for the entry accuracy efficiency and retrieval of processed data. This position requires a candidate who is Bilingual and able to read write and speak in English and Spanish proficiently.

HOURS:

This is a full-time position and business hours at the Boynton location is Monday through Friday 8:30 am to 5:00 pm. Longer hours evenings and weekends may be necessary on occasion.

PAY RATE: up to $22.80 per hour commensurate with experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports the implementation and maintenance of the provider portal and/or any data system utilized for Coalition client and program services for the School Readiness Voluntary Prekindergarten CSC Scholarship and Child Care Resource & Referral (CCR&R) programs.
• Responsible for the day-to-day management of Coalition provider contracts for School Readiness Voluntary Prekindergarten and CSC Scholarship programs.
• Responsible for communicating with providers regarding expiring documents updating provider files tracking received documents and ensuring compliance with provider agreements before Coalition execution.
• Develops expertise in knowledge of program and contract requirements. Research and is knowledgeable of regulations guidelines and standards for State Federal and locally funded programs.
• Inputs and assures quality and integrity of data entered in the Statewide Data System provider portal or any data system utilized for Coalition client and program services.
• Utilize the Exchange Hub platform to process and review applications.
• Handle incoming and outgoing phone calls emails and chat messages to assist providers and address inquiries.

EDUCATION AND/OR EXPERIENCE:

• Bachelors degree (B.A.) from an accredited four-year college or university in Education Human Services Social Work or related field.
• Two years related experience and/or training.
• Basic Excel skills including formatting cells creating basic formulas sorting and filtering data and understanding basic functions like SUM AVERAGE in addition to Basic Word skills.
• Experience using and explaining navigation of online systems is a plus.
• Experience with any type of file audit/review is a plus.
• Bilingual and able to read write and speak in English and Spanish proficiently is required.
• Customer service experience in a previous role.

Link to full job description: Recruiters Please

Required Experience:

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