Job Description

Zendesks (Enterprise) Data Governance Office (DGO) is seeking a proactive hard-working and experienced data governance professional to establish and promote modern data and analytics governance principles policies standards processes and tools. This role requires a broad mix of business and technical savvy teamwork influencing decisions and effective communication skills with key internal partners at all levels. This is your chance to build modern data governance capabilities with a modern data stack in a SaaS ecosystem during Zendesks evolution!

What youll be doing

DGO Transformation & implementation Build support:

• DG framework and roadmap implementation across business functions

• Data Policy & Standards implementation training for Data Owners & Data Stewards using a scalable train the trainer approach (with templates checklists playbooks AI assistants etc)

• Support for partners implementing Data Policy requirements and controls into their operations and processes

• Data Governance controls embedded into relevant company frameworks: Organizational Change Information Security Data Privacy Business Resilience Enterprise Architecture Systems Development Lifecycle Data Development Lifecycle People Onboarding/offboarding Vendor Onboarding/Offboarding M&A integration

• Advancing the Business Glossary Data Dictionary and Metadata Catalog (roadmap UI workflows controls metrics) with automation and integration techniques (metadata generation validation propagation)

• Launch and automate DGO dashboard & critical metrics

• Advancing the Data Domains and Data Quality framework standards practices controls metrics and tools

DGO scalable operations Run - Lead manage and deliver:

• Clearly detailed procedures runbooks onboarding and tools (e.g. Jira Lucid Confluence) for automation/scale

• Support for Metadata Catalog Business Glossary Data Dictionary administration and automation (onboarding users tool training)

• Data Policy & Standards maintenance lifecycle (annual reviews revisions approvals tracking)

• Data Policy waivers breaches and risk registry process

• Data Policy training campaign schedule and delivery

• DGO communications campaign (schedule content delivery channels)

• DGO intranet Confluence and Slack upkeep with current info links artifacts

• DGO forums (Owners Stewards Executive Sponsors) with structured agendas critical issues and progress updates

• Deploy and maintain Data Governance AI/LLM Agents (e.g. virtual data stewards)

Advise consult and support partners as a Data Governance SME:

• Liaison between business and technology to ensure that data governance principles standards and controls are clearly defined communicated and well understood and considered as part of operational prioritization and planning

• Support for Analytics Board Operations Council Enterprise Data Lake council and other governance forums questions requests and needs (e.g. assembling and facilitating multi-functional DG working groups)

• Partner influence and collaborate with partners: Organizational Change Security Privacy Legal Enterprise Architecture Engineering Resilience PMO Internal Communications Learning & Development Teams

What you bring to the role

Required Qualifications

• 3 years of demonstrated ability in an organization with large-scale data governance management and quality operations

• Demonstrable experience supporting data lake operations and large multi-functional data programs / projects and data governance automation

• Hands-on collaborative and have strong interest in building new data governance capabilities from the ground up

• Experience with supporting and improving enterprise-class SaaS systems. This includes planning analysis and design configuration development data migrations system testing cutover plan and production support

• Working knowledge and experience in the industry leading data governance principles frameworks practices and standards (e.g. NIST ISO DMBOK DCAM CDMC etc.)

• Demonstrated knowledge of major data regulations in the Enterprise Software industry (US CPRA GDPR Data Sovereignty/Locality HIPAA SOX ISO 27701 Data Retention Data Privacy AI Act etc.)

• Familiar with solutions/tools in the data stack: data catalogs (Alation Snowflake) master data ETL / ELT (Fivetran DBT) observability logging cloud platforms and BI / dashboards / visualization (Tableau Looker)

• Minimum Bachelor in Information Management Systems or equivalent training

• Ability to travel internationally less than 5% of the time (e.g. US or EU offices)

#LI-MR7

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.