Production Support Engineer

About Us

How This Role Impacts Live Oak and its People

TheProduction Engineering role willprovidetechnical expertise and guidance ontriaging and troubleshootingproduction issues for the Banks internal and vendor development projects.

What Youll Do at Live Oak

• Youllplay a key role in ensuring critical issues are being resolved in a timely manner so Live Oak Bank can continue to operate

• Regularly consume resources pertaining to the banking industry and Live Oaks business

• Championand support improvements to processes toolsand practices utilized by your team

• Hands on experience with monitoring tools like Cloudwatch AppDynamics Splunk Grafana Prometheus Datadog or similar monitoring tools creating dashboards alerting and reports

• Strong verbal and written communication and problem-solving skills

• Strong technical documentation capabilities and focus on detail

• Experience with Linux/Unix disaster recovery and failover processes is desired

• Possesses strong analytical problem-solving skills and exhibits strong leadership skills

• Experience with Co-ordination between upstream applications to resolve incidents

• Grasp innovative technologies and can adapt to rapid shifts in priorities

• Applied AWS/Cloud experience preferred

• Applied DevOps experience

• Experience with Terraform AWS Git and Python is a plus

• Experience with Gitlab

• Correlate environment conditions and metrics to application events

• Experience debugging problems in a distributed system

• Experience with Salesforce Genesys or Telephony is a plus

• Maintain a high standard of regulatory awareness including BSA AML CIP and OFAC

Required Experience

• 3yearsworking on aproduction support teamor equivalent experience

• 3 years experience working with enterprise-scale platforms and architectures

• 2 years experience supporting and troubleshooting in AWS production environments

• Experience with ticket tracking systems like ServiceNow Salesforce ZenDeskand/or Jira

• Excellent written and verbal communication skills

Preferred Experience

• Experience working with Salesforceor other CRMs

• Knowledge or experience working with tools to diagnose issues

• Experiencedworking on issues that require financial & technical knowledge and skills

Our Values

• Dedication:Possess a deep commitment to Live Oak Banks mission and core values exemplified through a strong work ethic adaptability and pride in your work.

• Ownership:Take initiative to deliver positive results by proactively and creatively solving problems while maintaining a high degree of quality.

• Respect:Treat everyone with courtesy politeness and kindness.

• Innovation:Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.

• Teamwork: Foster collaboration accountability and trust with others and understand that together we do more

For a detailed overview of our employee benefits please visit: Oak Bank is an Affirmative Action and Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information veteran status or disability. Equal access to programs service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at.

EEO is the Law

Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave including but not limited to Arizona California Colorado District of Columbia Maine Maryland Massachusetts Michigan Nevada New Jersey New Mexico New York Oregon Rhode Island Vermont and Washington.