Level-1 Tech Support for a Software Platform

North Sydney - Australia

Yearly Salary: $ 70000 - 99999

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

Supporting Martian Logic HRIS users as the first point of contact via phone email or chat. This role suits a genuine customer service professional whos keen to be part of the tech industry. Empathy for users paired with a passion for solving problems is essential for success.

What youll need:

13 years of customer service experience (retail hospitality or support roles)
Strong communication skills
Passion for problem solving
Commitment to delivering world-class service including regular client updates proactive follow-ups and professional touchpoints through to resolution and closure
Proactive attitude with a willingness to learn
Empathy for users
Comfortable solving problems and collaborating with internal teams
Eager to grow your career

Career Progression

Support Team Lead
Client Success
Product Specialist
Product Manager
Other internal opportunities

Your responsibilities will include

Support one of our main products and own the customer experience
Work with clients candidates HR teams and other stakeholders at Martian Logic
Triage issues and pass to Level 2 support when needed
Stay across platform updates
Report to the Support Manager

Culture & Remuneration

Inclusion: Inclusionis the key to diversity and every employee must behave in a way that makes everyone feels included.

Learning & Growing:Work closely within world-class business and technical teams where youll find yourself constantly challenged to learn and grow as a professional.

Remuneration:We expect a high level of commitment and ownership from our team and in return we offer very competitive remuneration and benefits. Based on the years of experience were offering the following package for this role:

Base: Between $70K and $90K Super depending on experience
OTE: Between $90K and $120K/Year on meeting KPI(s)
Share Options: Currently valued at $50K
Yearly Salary Review: Your base and OTE will be reviewed every year.

About the RoleSupporting Martian Logic HRIS users as the first point of contact via phone email or chat. This role suits a genuine customer service professional whos keen to be part of the tech industry. Empathy for users paired with a passion for solving problems is essential for success.What you...