Service Coordinator

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Summary

A Service Coordinator answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call providing answers to questions by retrieving information from the necessary departments and supervising the field units routes to prioritize and organize their schedules.

Qualification Requirements

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

High School Diploma or equivalent required; College Degree preferred

At least 2 years of experience working in an office environment required

At least 2 years of customer service management experience required

Knowledge Skills and Abilities

A minimum of 2 years of customer care experience/management

Customer service orientated

Must be fluent with Microsoft Excel/Outlook

Organizational skills follow up and attention to detail

Ability to adapt well and accept feedback in a changing environment

Flexible and resilient to adapt to multiple demands shifting priorities and changing business conditions

Articulates well dependable punctual and detail oriented

Ability to work independently

Supervisory Responsibilities

Essential Functions

Manage and schedule customer requests for service/maintenance post installation

Build rapport with customers by maintaining constant and courteous contact via phone email or text

Manage/order parts and warranty coverage

Precision multi-tasking in a high-volume environment while maintaining a positive attitude

Make concise decisions that facilitate a positive customer interaction and business outcome - must have excellent critical thinking skills

Promote the RbA Culture of Lets be great together with every interaction - team player

Other job duties as assigned

Physical Demands

Sitting for Extended Periods

Lifting up- to 15lbs.

Computer Use

Meetings and Collaboration

Communication

Data Entry

Multitasking

Document Handling

Occasional Travel

Work Environment

Office Setting: Much of the work is conducted in an office environment where the Service Coordinator performs various administrative tasks related to coordinating service requests.

Desk Work: Extended periods of time spent at a desk using a computer and engaging in administrative duties such as scheduling communication and data entry.

Computer Use: Regular use of computers and office software to manage service-related information and update databases.

Phone Communication: Engaging in phone communication with customers service technicians and other internal departments to coordinate service appointments address inquiries and provide updates.

Customer Interaction: Regular interaction with customers to confirm service appointments gather relevant information and address any concerns or inquiries they may have.

Collaboration: Collaborating with service technicians other service coordinators and potentially other departments to ensure effective communication and coordination of service activities.

Problem-Solving: Addressing service-related issues identifying solutions and ensuring that service requests are resolved efficiently.

Adaptability: Adapting to changes in service schedules customer needs and other dynamic aspects of coordinating service activities.

Data Entry: Entering and updating service-related information in the companys systems and databases.

Professional Workplace Setting: Employees are expected to maintain a business-professional or business-casual dress code reflecting the companys commitment to a polished and professional work environment.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of the position. All employees may have other duties assigned at any time.

Required Experience:

SummaryA Service Coordinator answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call providing answers to questions by retrieving information from the necessary departments and supervising the field unit...