Manager, Sales Operations

A Career at HARMAN

As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.

A Career at HARMAN Lifestyle

Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle you connect consumers with the power of superior sound.

• Contribute your talents to high-end esteemed brands like JBL Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect cutting-edge technology that elevates listening experience

About the Role

This role focuses on planning process optimization operational control and complex issues handling while execution is carried out through specialized sub-teams (Order Entry and Sales Operations). It mainly enables revenue achievement and operation efficiency through sales operation planning process optimization data-driven insights and cross-departmental collaboration.

What You Will Do

Team size is 6 including 5 subordinates.

1. Data-Driven Sales Support and Decision Making

• Develop and maintain performance dashboards and recurring analyses.
• Identify business growth opportunities and risk points.
• Provide data-driven insights to enhance decision-making.
• Support translating strategic priorities into actionable sales plans.
• Offer a decision-making basis for sales strategies channel optimization and execution priorities through in-depth data analysis

2. Sales Operation Process and System Management

• Design document and continuously improve sales processes and SOPs; monitor adherence and effectiveness.
• Oversee the management and enhancement of local sales tools including SAP and data analytics platforms to support refined sales management.

3. Targets Forecasting & Resource Allocation

• Collaboratively oversee the annual/monthly sales planning rhythm with GM Finance and Sales leaders.
• Cascade targets to verticals/teams/individuals and define assessment standards.
• Establish a consistent sales forecasting rhythm and enhance forecast accuracy and transparency.
• Coordinate sales resource allocation (promotion budget & cost) to maximize ROI and productivity.

4. Sales project management

• Define project registration guidelines and resolve registration conflicts to ensure fairness transparency and orderly execution.

5. Dealer Authorization management

• Evaluate grant and periodically review dealer authorizations
• Manage contract renewals and compliance requirements.

6. E-Commerce Operation Management (mainly for Tmall and JD platforms):

• Align EC promotional calendars and incentive programs with sales leaders and customers
• Oversee flagship store operations and online authorization management.
• Manage pricing and compliance (lowprice and infringement complaints) platform escalations whitelists
• Coordinate issue resolution liaises with cross SBU and platform stakeholders as needed.
• Manage online promotion procurement via Ariba.

7. OrdertoCash (O2C) & Sales Order Management

• Set policies SOPs and compliance requirements for order entry AR and delivery processes; ensure alignment with global and regional frameworks.
• Establish KPI targets (order cycle time AR dispute resolution delivery accuracy) and monitor adherence through dashboards and KPIs.
• Lead resolution of critical order issues by providing solution proposals and coordinating cross-functional decisions (AR disputes or delivery delays impacting revenue or customer satisfaction)

8. Cross-departmental collaboration and team enablement

• Establish an efficient collaboration mechanism with departments such as global operation team (logistic /SCM/ SIOP) and China sales marketing finance
• Deliver enablement on processes tools and analytics so that sales teams can execute with consistency and speed.

9. People Leadership

• Build a highperforming team: clarify roles and KPIs set goals and review rhythms coach for performance and growth and strengthen succession.

What You Need to Be Successful

1. Educational Background: Bachelors degree or above majoring in business administration or related fields is preferred

2. Work Experience: More than 10 years of sales operation management experience more than 3 years of team management experience. Candidates with experience in Professional audio video and lighting industry or other B2B industries are preferred

3. Functional Mastery: Endtoend sales operations (planning/forecasting process/SOPs CRM/ERP/SAP utilization ordertocash reporting).

4. Analytics: Proficient in data modeling and analysis; able to translate insights into actionable recommendations.

5. Leadership: Strong strategic planning crossfunctional coordination and resource orchestration skills; change management mindset.

6. Behaviors: Results-oriented with acute data insight and risk awareness and outstanding communication.

7. Language: Fluent spoken and written English.

What Makes You Eligible

• You are willing to travel if necessary.

What We Offer

• Flexible work environment allowing for full-time remote work one day per week for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung proucts (JBL HARMAN Kardon AKG etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Access to HARMAN Campus Fitness Center and Cafeteria
• Be Brilliant employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.