Customer Service Advisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Provide personalised 5-star customer experiences to current and future VMCH customers
- The role is 3 days per week (Flexible on any 3 days per week) 9am 5pm
- Enjoy a friendly team culture supportive management and fantastic NFP salary packaging benefits
About the role
As the first point of contact the Customer Service Advisor plays an integral role within VMCH. The Customer Service Advisor is responsible for providing personalised 5-star customer experiences to both current and future customers by listening to their needs and enquiries proactively promoting VMCH services directing them to the appropriate area and accurately recording a summary of the conversation. This is a part time role 3 days per week based in the city office.
Were in a terrific city location just 1 min walk from Parliament station with easy access to plenty of shopping cafes and bars nearby.
About you
You have a passion for providing exceptional customer service and a keen interest in aged care and disability services you will be dealing with customers on the phone and face to face. You will be an exceptional communicator with outstanding interpersonal skills you display empathy compassion and understanding when supporting people from diverse backgrounds.
You will require the following skills -
- positive and proactive approach to working collaboratively within the team and the broader community.
- knowledge of the Aged Care or Disability sector
- display initiative and have the ability to prioritise and manage your time effectively to meet competing demands
- enter and maintain the CRM system and monitor call back systems
If you have the skills and passion for this role please Apply Now we would love to hear form you. We offer a competitive salary and Not for Profit salary packaging.
What we offer
- A collaborative and energetic team environment
- Excellent salary packaging benefits
- A competitive salary
- A central location with easy access to public transport shops cafes and bars
- Ongoing professional development
- A positive and supportive workplace culture
- Employee Assistance Program
About us:
VMCH are a Catholic not-for-profit organisation providing services including affordable housing residential aged care retirement living community and disability services and specialist education to 7600 people across Victoria. We operate in over 50 locations have 3300 employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.
Here at VMCH our services are as diverse as the people we support. As a for-purposeorganisation love joy hospitality and couragearent just words to us they guide us in everything we do. While weve been around for over a century were always moving forward. We stay true to who we are by supporting people and families to live their best lives providing a place to call home and spaces to learn and grow.
If you meet the above criteria and are passionate about making a positive difference in peoples lives we would love to hear from you.
To work at VMCH you will be required to supply proof of work rights and current National Police Check.
Applications close 22 October 2025 Interviews may commence prior to the close date.
We do not accept unsolicited resumes emails and phone calls from recruitment agencies.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
VMCH is a Catholic, for-purpose provider of accommodation and support for people of all ages, abilities and backgrounds across Victoria.
