Client Partner
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Help us use technology to make a big green dent in the universe!
Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.
Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.
About the role
As a Client Partner Major Accounts youll lead strategic relationships with some of Krakens largest utility and energy clients. This is a high-impact role at the intersection of technology transformation and sustainability.
Youll be accountable for four core areas:
1. Executive Account Leadership plus Hands on Day-to-Day Engagement
Serve as a senior strategic partner to C-level stakeholders
Dive into the details and roll up your sleevesworking across all levels of complex dynamic clients
Maintain strong proactive engagement to ensure delivery satisfaction and trust
2. Client Value Realisation
Ensure clients get full value from our products and operating model
Connect the dots between our tech cultural transformation approach and their evolving needs
3. Major Escalation Management
Manage clients through escalations for critical issues
Partner closely with Technical Account Managers and Support to drive resolution and protect and cultivate relationships
4. Commercial Management & Growth
Manage commercial relationships and deliver to new business development and/or revenue targets
Identify and shape early-stage growth opportunities across the portfolio
What youll be doing
- Own client relationships end-to-end from strategic alignment to commercial execution
- Drive regular executive engagement and joint governance (e.g. QBRs)
- Partnering with TAMs and Client teams to deliver on going value
- Developing product feedback loops aligning Krakens delivery and product teams with client priorities
- Influencing product and client roadmaps
- Travel regularly to client sites and Kraken offices as needed
What youll bring
- Enterprise client leadership Hands-on experience with complex B2B tech account management sales and/or delivery; quota-carrying or P&L experience a plus
- Transformation mindset Ability to guide clients through operational and cultural change with a consultative pragmatic style
- Tech/Product fluency Strong understanding of SaaS businesses; ideally with engineering or product experience
- Energy and Utilities sector knowledge Experience in utilities or energy retail and/or similar sectors (e.g. telecom banking) that have undergone digital transformation
- Executive presence Trusted advisor to senior leaders; able to influence and challenge constructively
- Cultural fluency Business Fluent English required; Business mastery of second language supporting work across our customer geographies (e.g. Spanish French Germany Japanese) is also a plus as well as appreciation for cross-cultural dynamics
Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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