Commercial Support Coordinator

Victoria - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The company:

Oriental Merchant is a leading wholesaler and distributor of authentic Asian Groceries globally. We have strong presence in Australia New Zealand Canada United Kingdom and Holland and our footprints continue to grow. Together with our strategic partners and suppliers we aim to putting our brands in every consumers hands as well as in their hearts and minds and our products always reach them at the right place and at a right time.

We have an exciting opportunity for a Coordinator to join our Commercial Support Business Engagement team in Mulgrave VIC!

The duties of the Commercial Support Coordinator include but are not limited to:

Primary Responsibilities

1. Routine work

Handle customer queries and complaints professionally in a timely manner

Liaise between sales team with other departments (operation IT accounts marketing procurement QA and legal)

Coordinate meetings for sales staff nationwide

Process and keep records of claims from customer and sales team including travel requests leave taken sales expenses sales proposals price difference stock issue and etc

Maintain and update customers database accurately

Maintain and update sales teams call cycle and any special arrangement

Maintain product catalogue and promotional catalogue for sales team

Update sales team on new products and promotions

Generate reports (Deals MI/PI reports comp check)

Coordinate business plans for trade activities and sales report

Assist different Channels in Sales Department to process forecast on annual and ad hoc basic

Perform stock and deals management

Perform other duties that correspond to your skills knowledge and ability

The above may be subject to change from time to time and be willing to undertake any other responsibility as assigned by management as and when necessary.

2. Team guidance

Arrange temporary replacement work when the team members are on leave or resign

Arrange job rotation as and when necessary

Coach the team to finalize the job assigned in a set timeline

Report regularly to sales support managers the progress of the team and the work-related to different sales channel

To be successful you will need:

Full Australian working rights

Excellent verbal and written communication skills in both English and Chinese
Excellent knowledge and understanding in Chinese product and Chinese market
Strong communication skill
Strong computer skills in all Microsoft applications and programs; Powerpoint Excel and Word
Can-do attitude and ability to prioritize
Ability to solve issues and improve work efficiency and effectiveness

Benefits:

Join an expanding global company and gain extensive exposure to the FMCG industry
Opportunities for growth and progression
Supportive work environment
Generous company discounts

If this job ad sounds like you then please click APPLY NOW

*At Oriental Merchant the security of our employees and candidates is a priority. Recently we have been made aware of certain unauthorized individuals falsely presenting themselves as recruiters as part of online scams or phishing attempts. We will never request sensitive information such as your bank account information money or any personal information for visa sponsorships during the application and interview process.

If someone asks you for sensitive information we strongly advise that you assume that individual is not affiliated with Oriental Merchant. Some things to watch out for:

We will never request payment from you to process employer sponsored visas of any kind. Employer sponsored visas is something Oriental Merchant unfortunately do not currently facilitate for candidates.
Slightly altered or unprofessional email addresses. Oriental Merchants Australian based HR team/management only corresponds from email addresses with the domain @.
Vague job requirements or job descriptions. Most of our open job opportunities and descriptions can be found on:

Employment Hero

Seek you would like to verify who you are speaking to please reach out to <> before providing any information.

Please note that we do not accept applications via email all applications must be processed via the links above.

Required Experience:

The company:Oriental Merchant is a leading wholesaler and distributor of authentic Asian Groceries globally. We have strong presence in Australia New Zealand Canada United Kingdom and Holland and our footprints continue to grow. Together with our strategic partners and suppliers we aim to putting ou...