Workplace Experience Lead

Weve never been just a bank. Just like you should never be just an employee. Were united in our belief that in banking better can be bigger and together were making it happen.

It continues here. With Bendigo Bank and you.

At Bendigo Bank we are embarking on an extensive corporate office refurbishment program which will see a right sizing and modernizing of our facilities utilised by over 4500 of our employees every day. We are on the lookout for a Workplace Experience superstar to embed our workplace team and expand support across multiple locations. You will lead by example through delivering excellent customer experience for our team members as well as coaching and supporting workplace team members.

Based in one of our Head or Satellite Offices the Workforce Experience Lead role will oversee and drive the strategy across multiple corporate sites across the country for:

• Workplace management ensuring our spaces are working as designed and remain in great condition
• Concierge and visitor management
• Day to day operations such as mail space utilisation analysing data and reporting amongst other activities
• Workplace experience through supporting or developing and implementing activations and events across our spaces and developing a communication strategy across channels including Viva Engage and email
• Leadership of direct reports of BEN internal employees as well as overseeing service delivery of external contractors who are based in major offices nationally.

Of course you cannot do this alone so building strong relationships with other colleagues across Property including the Project Delivery and Facilities Management teams will be critical. Working with other support functions including IT WHS and Security and key site contacts will also be imperative.

No two days will be the same and you have the opportunity to develop something special and create wonderful experiences for our employees

The role will be required to work from the office 5 days a week.

What youll bring to the role

• We are seeking a highly skilled individual with a proven ability to build and maintain strong relationships with both internal and external stakeholders.
• Previously employed as a Workplace Experience Manager (or similar) or coming from high touch service industries like hospitality and hotels will be important.
• You will have excellent customer service skills with the ability to lead by example.
• Enhanced leadership of both direct and indirect staff facilitating a team culture to support the organisations strategic goals
• Coaching and mentoring the team and across different locations will be important to deliver consistency across the portfolio of geographically dispersed locations.

Internal Applications

Please note all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge you have done so upon submission of your application.

Please contact Andrea DemartiniSenior Talent Acquisition Advisor for a confidential discussion if you would like to discuss the position further.

Were making better bigger. And well get there with you.

Could you be our newest Workplace Experience Lead Nows the time to set your sights even higher on the future you and the future career you deserve. Apply now!

Learn more about the team and work @BuildingBEN Hub

At Bendigo and Adelaide Bank we believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.

For more information check out the PD:Workplace Experience Lead Position

Please note shortlisting and interviews may take place prior to the advertised close date so dont delay: apply now!