Back Office Operations Rep (Sontiq)

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

TransUnions Job Applicant Privacy Notice

What Well Bring:

The position will work with onshore and GCC resources that are providing client -facing support for emails file upload
questions and act as a point of contact for Sales Product and IT in handling customer inquiries.

What Youll Bring:

Maintain an understanding of the customers business and joint programs/processes.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all.
policies and procedures.
Deliver reporting on email supports metrics.
Collaborate with Implementations team to ensure compliance to all customer requirements.
Ensure compliance to response timeframes and collaborate with stakeholders for all processes.
Effectively manage tasks in support of multiple customers in tandem while maintaining deadlines.
Works with QA and Team Lead to improve individual performance based on feedback and coaching to ensure that a high-quality work product is delivered to Sontiq customers.
Performs other duties as assigned.

Impact Youll Make:

2 years experience in client and/or customer experience role.
Ability to analyze reports and transform into meaningful value for customer.
Experience working in the Financial services and employee benefits industry is preferred.
The ideal candidate will have the ability to not only understand unique customer workflows but also assist in building efficiencies.
Organizational and documentation skills.
Demonstrated computer and technical skills with proficiency in Microsoft Office Suite particularly MS Excel.
Strong communication skills; written oral and presentation skills.
Demonstrate urgency commitment to quality and a high level of personal accountability for all deliverables.
Positive attitude and willingness to do whatever it takes to support team goals.
Ability to prioritize demands and timelines through analytical and problem-solving capabilities.
Comfortable establishing new processes unafraid of challenging the status quo.
Ability to prioritize effectively multitask and manage time appropriately.
Must demonstrate ability to be persuasive passionate and understanding.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I Customer Support Operations

TransUnions Job Applicant Privacy NoticeWhat Well Bring:The position will work with onshore and GCC resources that are providing client -facing support for emails file uploadquestions and act as a point of contact for Sales Product and IT in handling customer inquiries.What Youll Bring:Maintain an u...

TransUnions Job Applicant Privacy Notice

What Well Bring:

What Youll Bring:

Maintain an understanding of the customers business and joint programs/processes.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all.
policies and procedures.
Deliver reporting on email supports metrics.
Collaborate with Implementations team to ensure compliance to all customer requirements.
Ensure compliance to response timeframes and collaborate with stakeholders for all processes.
Effectively manage tasks in support of multiple customers in tandem while maintaining deadlines.
Works with QA and Team Lead to improve individual performance based on feedback and coaching to ensure that a high-quality work product is delivered to Sontiq customers.
Performs other duties as assigned.

Impact Youll Make:

2 years experience in client and/or customer experience role.
Ability to analyze reports and transform into meaningful value for customer.
Experience working in the Financial services and employee benefits industry is preferred.
The ideal candidate will have the ability to not only understand unique customer workflows but also assist in building efficiencies.
Organizational and documentation skills.
Demonstrated computer and technical skills with proficiency in Microsoft Office Suite particularly MS Excel.
Strong communication skills; written oral and presentation skills.
Demonstrate urgency commitment to quality and a high level of personal accountability for all deliverables.
Positive attitude and willingness to do whatever it takes to support team goals.
Ability to prioritize demands and timelines through analytical and problem-solving capabilities.
Comfortable establishing new processes unafraid of challenging the status quo.
Ability to prioritize effectively multitask and manage time appropriately.
Must demonstrate ability to be persuasive passionate and understanding.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I Customer Support Operations

Key Skills

Business Intelligence
Bidding
Accounts Assistant Credit Control
Account Development
Content Development
Lab Testing

Apply Now

About Company

TransUnion

Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click