Senior IT Specialist

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a seasoned IT Specialist who combines strategic thinking with hands-on execution. You will design practical IT solutions from initial problem definition through design pilot rollout and handover. You will guide IT practices across multiple offices administer Google Workspace standardize processes and use light scripting to automate repetitive tasks. You will work with the existing IT team and ensure we have scalable reliable and secure IT operations.

Responsibilities

Convert business needs into clear IT designs and implementation plans. Produce concise design docs diagrams and acceptance criteria.
Evaluate solution options quantify tradeoffs for speed cost risk and recommend a path forward.
Deliver projects end to end: discovery proof of concept pilot production rollout training and transition to steady state.
Provide strategic oversight for IT operations across multiple locations.
Administer Google Workspace identity access and lifecycle processes.
Establish standards SOPs and runbooks for endpoint network and SaaS management.
Select deploy and manage RMM and MDM tooling. Improve monitoring and alerting.
Implement baseline security controls such as MFA patching encryption and backups.
Create light automation and scripts to reduce manual work and improve consistency.
Produce clear documentation and communicate changes to stakeholders.
Mentor IT team members and improve support workflows and SLAs.
Manage vendors and contractors including SOWs quotes and quality checks.

Qualifications & Skills

5 years in IT operations or infrastructure roles.
2 years administering Google Workspace at scale including groups OU structure device policies and security settings.
Proven record owning delivery of IT solutions from problem statement to rollout and handover.
Solid networking fundamentals: TCP/IP VLANs DHCP DNS Wi-Fi design VPNs and basic firewall concepts.
Endpoint management across Windows and macOS (Linux a plus) including imaging updates and device compliance.
Hands-on experience with RMM and MDM platforms plus building useful health checks and alerts.
Scripting ability in at least one language such as Python PowerShell or Bash to automate routine tasks and integrations.
Strong project planning skills: scope timelines vendor coordination change management and user training.
Excellent written and verbal communication with a service mindset and clear stakeholder updates.
Ability to produce clear SOPs diagrams and user-facing guides.
Eligible to travel to US

Nice To Have:

Experience with identity providers and SSO MFA and least-privilege models.
Familiarity with ITSM practices and ticketing systems plus basic reporting on SLAs and asset data.
Awareness of common compliance frameworks such as SOC 2 or ISO 27001 and how they map to IT controls.

Keel Digital Solutions is an equal opportunity employer and employs personnel without regard to race ancestry place of origin color ethnic origin language citizenship religion gender identity sexual orientation age family status disability physical and/or mental handicap or financial ability.

While remaining alert and sensitive to the issue of fair and equitable treatment for all Keel Digital Solutions is committed to helping individuals with disabilities participate in the workplace and ensure equal opportunity to compete for jobs. If you require accommodation please email for further assistance. Please note this email address is intended for use only to request accommodation as part of the application process. Any other correspondence will not receive a response.

Required Experience:

Senior IC

Responsibilities

Convert business needs into clear IT designs and implementation plans. Produce concise design docs diagrams and acceptance criteria.
Evaluate solution options quantify tradeoffs for speed cost risk and recommend a path forward.
Deliver projects end to end: discovery proof of concept pilot production rollout training and transition to steady state.
Provide strategic oversight for IT operations across multiple locations.
Administer Google Workspace identity access and lifecycle processes.
Establish standards SOPs and runbooks for endpoint network and SaaS management.
Select deploy and manage RMM and MDM tooling. Improve monitoring and alerting.
Implement baseline security controls such as MFA patching encryption and backups.
Create light automation and scripts to reduce manual work and improve consistency.
Produce clear documentation and communicate changes to stakeholders.
Mentor IT team members and improve support workflows and SLAs.
Manage vendors and contractors including SOWs quotes and quality checks.

Qualifications & Skills

5 years in IT operations or infrastructure roles.
2 years administering Google Workspace at scale including groups OU structure device policies and security settings.
Proven record owning delivery of IT solutions from problem statement to rollout and handover.
Solid networking fundamentals: TCP/IP VLANs DHCP DNS Wi-Fi design VPNs and basic firewall concepts.
Endpoint management across Windows and macOS (Linux a plus) including imaging updates and device compliance.
Hands-on experience with RMM and MDM platforms plus building useful health checks and alerts.
Scripting ability in at least one language such as Python PowerShell or Bash to automate routine tasks and integrations.
Strong project planning skills: scope timelines vendor coordination change management and user training.
Excellent written and verbal communication with a service mindset and clear stakeholder updates.
Ability to produce clear SOPs diagrams and user-facing guides.
Eligible to travel to US

Nice To Have:

Experience with identity providers and SSO MFA and least-privilege models.
Familiarity with ITSM practices and ticketing systems plus basic reporting on SLAs and asset data.
Awareness of common compliance frameworks such as SOC 2 or ISO 27001 and how they map to IT controls.

Required Experience:

Senior IC