PdM Solutions Advisor

The PdM Solutions Advisor is responsible for helping industrial customers strengthen their maintenance and reliability programs through predictive maintenance (PdM) and connected technologies. This position combines reliability and maintenance expertise with consultative skills to help customers translate equipment data and insights into measurable improvements in uptime performance and cost savings.

The ideal candidate brings experience in reliability maintenance or predictive technologies and an enthusiasm for applying those skills in the evolving world of predictive maintenance (PdM) and Industrial Internet of Things (IIoT). Youll work directly with customers while collaborating with Tricos internal technical experts to ensure smooth deployment integration and adoption of Tricos connected technologies. This is a customer-facing role at the intersection of reliability technology and continuous improvement.

This is a pivotal role that directly contributes to Tricos vision of integrating data and analytics to solve tomorrows problems.

Specific responsibilities include

Customer Onboarding & Implementation

• Lead onboarding of new PdM sensor customers and sites including installation planning connectivity verification and customer orientation.
• Coordinate with internal stakeholders to ensure timely accurate setup and data flow.
• Develop and maintain onboarding templates installation guides and troubleshooting documentation.
• Provide technical and consultative support to customers and distributors throughout deployment and adoption.

Data Analysis & Insight Development

• Partner with internal technical teams to interpret PdM and machine health data trends and connect insights to real-world reliability and cost improvements.
• Translate insights into recommendations tied directly to ROI asset uptime and maintenance performance.
• Collaborate with Reliability Engineers Maintenance Managers and Planners to integrate connected solution insights into existing workflows (CMMS PdM tools oil analysis programs).
• Develop ROI-based business cases demonstrating measurable customer value from solution adoption.

Sales Enablement & Customer Success

• Use investigative interviewing techniques to deeply understand customer operations challenges and decision drivers.
• Support the sales process by providing technical consultation and customer data insights that advance opportunities. Address customer inquiries with technical guidance product selection support and assistance with quoting ordering and installation.
• Serve as the internal voice of the customer providing structured feedback to Product Management and Engineering for continuous product and process improvement.
• Document all customer interactions and activities within the CRM system to maintain visibility and pipeline accuracy.

Training & Continuous Improvement

• Deliver training sessions for customers distributors and sales colleagues to expand understanding and adoption of condition-based monitoring offerings.
• Stay informed on IIoT and predictive maintenance trends cybersecurity practices and competitive technologies.
• Review and analyze internal onboarding and support metrics to identify areas for process improvement.

About Trico

Tricos culture sets us apart from other employers - we have low employee turnover to prove it. While we are organized into self-managing teams we work as one group to deliver innovative and reliable solutions that help our customers protect and extend the life of their industrial equipment.

In addition to offering trust stability transparency and respect to our employees its a fun and casual work environment where every employee has the opportunity to contribute and grow their talents. Additional benefits include:

• Standard benefit programs - 3% company contribution to 401k Medical Dental/vision Life Disability and Long Term Care insurance contribution to Health Savings Account Employee Assistance Plan
• Personal Growth - Tuition Reimbursement Professional Association memberships paid training personalized career development projects and opportunities
• Flexible Time Off - PTO available upon hire PTO carryover from year to year 10 paid Holidays other leave policies available
• Perks - Casual dress Trico branded clothing formal and informal social events community improvement projects too many others to list

Minimum Qualifications

• Bachelors degree in Engineering Industrial Technology Business or a related technical field; or equivalent experience in industrial or technical environments.
• Minimum 3 years of experience in B2B industrial sales reliability consulting or technical support within manufacturing industrial or heavy equipment environments.
• Direct exposure to maintenance and reliability practices (predictive and preventive maintenance programs).
• Working knowledge of predictive maintenance technologies (e.g. vibration analysis ultrasound thermography oil analysis).
• Familiarity with maintenance processes such as work order systems CMMS and condition-based monitoring programs.
• Ability to connect reliability data and insights to practical business value communicating findings in ways that resonate with plant and maintenance professionals.
• Strong communication and presentation skills capable of influencing stakeholders from the shop floor to executive level.
• Proficiency with CRM systems (e.g. Microsoft Dynamics 365 Salesforce) and strong organizational skills.
• Commitment to representing customer best interests this is a salaried non-commissioned position designed to encourage solution-focused engagement.
• Willingness to travel up to 1015% to visit customer sites for onboarding training and solution optimization. Travel is primarily out of state with most trips lasting 34 days.

Preferred Qualifications

• Experience with IIoT platforms or reliability software solutions.
• Familiarity with industrial equipment (pumps gearboxes compressors motors) and lubrication management fundamentals.
• Data visualization or dashboarding experience using Power BI Plotly or similar tools.