Chief Operating Officer (COO)

About Us

Invisible Brands is a fast-growing international retention agency for D2C e-commerce brands. We blend sharp strategy premium creative and data-driven execution to drive LTV through world-class email/SMS programs. Now were hiring a hands-on COO to operationalize our next stage of scale.

Tasks

The Role

Youll own day-to-day operations and build the systems that keep our client work movingon time on brief and at an elite standard. Youll work closely with our Account Managers and in-house Design Team to plan capacity streamline workflows and turn chaos into clarity.

Key Responsibilities

• Run and continuously improve our operating system across ClickUp (projects templates SLAs dashboards) and Slack (communication norms channels automations).
• Capacity & resourcing: forecast bandwidth allocate tasks and maintain smooth handoffs between AMs Designers and Copy.
• Process design: document SOPs reduce cycle times and increase on-time delivery across flows campaigns and design requests.
• Quality & velocity: set production standards implement QA checklists and unblock teams fast.
• Reporting: build weekly ops dashboards (throughput on-time % revision rates utilization) and drive action from the numbers.
• Hiring & onboarding ops roles as we scale; coach team leads to become process owners.
• Own the cadence: standups retros post-mortems and continuous improvement rituals.

Requirements

What You Bring

• 23 years of proven experience as a COO (or Head of Operations/Operations Lead) in a digital agency studio or similar fast-paced services environment.
• Expert-level proficiency in ClickUp and Slack (you know how to structure spaces automate and reportwithout over-engineering).
• Strong capacity planning project management and cross-functional coordination skills.
• Bias to action calm under pressure and excellent written/spoken English.
• Nice to have: experience with e-commerce/retention (Klaviyo/Omnisend) creative production pipelines or design team operations.

Working Hours & Location

• Remote from anywhere in the world.
• Comfortable working 10:0018:00 European time (CET/CEST).
• Start: immediately.

Benefits

Compensation & Perks

• Competitive salary tailored to experience and location.
• Christmas bonus and vacation bonus.
• Growth path into VP Ops as we scale.
• Budget for tools training and conferences.
• If you need something else to do your best worktell us. Were flexible.

Send your CV or LinkedIn plus:

• 510 bullet points on ops wins youre proud of (with metrics)
• 2 process screenshots (or redacted examples) that demonstrate your ClickUp mastery
• Your earliest start date and salary expectation.

Subject: COO Application Your Name

Email:

(or apply via your preferred channel)