Bilingual Customer Support Representative

Sacramento, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position Title: Customer Service Advocate I

Location: Remote

Schedule: 8 - 6 PM CST/7 - 5 PM MST Possible OT

Duration: 6 Months

Position Overview
The Customer Service Representative (CSR) serves as the primary point of contact for members providers and partners. This role is responsible for answering inquiries resolving issues and providing accurate information regarding health plan benefits eligibility claims authorizations and services. The CSR ensures positive customer experience by delivering professional compassionate and solution-oriented support.

Key Responsibilities

- Resolve customer service inquiries or billing complaints
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken
- Call volume is typically 50 to 60 inbound calls per day

Qualifications

1 year minimum. This needs to be recent within at LEAST the last 2-3 years. Job stability.
Typing speed of 40 WPM can submit if a little less we just need to make sure candidates are quick with their typing and multitasking
Basic computer skills/computer savvy (Screen for prior experience working between multiple screens)

Medical background Bilingual in Spanish highly preferred

Position Title: Customer Service Advocate I Location: Remote Schedule: 8 - 6 PM CST/7 - 5 PM MST Possible OT Duration: 6 Months Position Overview The Customer Service Representative (CSR) serves as the primary point of contact for members providers and partners. This role is responsible for ...