Client Operations Manager
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Job Location:
Davao City - Philippines
Monthly Salary:
PHP 7 - 7
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule:
- 40 hours/week
- Monday to Friday 8am to 5pm CT with 1 hour unpaid break
- Client Timezone: CT (Texas)
Responsibilities
1. Bi-Weekly Account Management (Client-Facing)
- Lead bi-weekly meetings with clients to provide updates on operational performance customer service issues and overall account health.
- Ensure clients have clear visibility into the pipeline and performance metrics.
2. Weekly Performance Updates (Client Reporting)
Compile weekly updates including:
Response timelines and SLA performance
Core issues (delays escalations etc.)
Refunds and adjustments processed
New product opportunities including coordinating with vendors for samples and sending them to stylists for review
3. Customer Service Workflows
Oversee proactive outreach to customers in the order pipeline ensuring timely updates on orders.
Monitor automations to ensure proper function and respond promptly to inquiries.
Maintain SLA of 3-hour response during business hours.
4. Inventory & Vendor Management
- Place inventory orders with vendors every 35 days or when at least 5 orders accumulate.
- Ensure timely fulfillment aligned with customer lead times.
- Track inbound shipments and confirm delivery to stylist hub.
5. Stylist Coordination
- Host weekly meetings with stylists to assign new orders track progress and resolve issues.
- Update workflow tracking tools in real time to trigger correct customer updates including order confirmation photos before shipping.
6. Operations Tracking & Quality Control
- Ensure all orders are produced and shipped on time by coordinating across vendors stylists and shipping.
- Track adjustments and returns live proactively following up if items are delayed beyond 35 days.
- Support policy enforcement (e.g. returns must be shipped within 3 days of label issuance).
7. Growth & Transition
- Once operations are mastered hire and manage a dedicated customer service agent.
- Transition into a broader personal assistant/account manager function while continuing to oversee operations.
- Own daily operations of the business ensuring inventory scheduling reporting and order flow run smoothly.
Requirements
- Proven experience in operations account management or client-facing roles
- Strong organizational and multitasking skills
- Experience coordinating with vendors stylists or similar teams
- Familiarity with inventory management and order tracking systems
- Strong customer service skills with ability to maintain SLA standards
- Comfortable leading client meetings and producing performance reports
- Detail-oriented and proactive in tracking operational workflows
- Ability to adapt to a growing and evolving business
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work-from-home
- Immediate hiring
Required Skills:
.
Required Education:
s
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
