Resident Engineer (2 positions available, 2x L3)

milan - Italy

Monthly Salary: Not Disclosed

Experience Required: 5-7years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

End-to-End Trouble Ticket Resolution: Based at the TOC on a rotational shift schedule this role acts as the critical bridge between the customer and L2/L3 support teams. Key duties include:

Monitoring and ensuring SLA-compliant ticket acceptance.
Executing initial case triage based on customer input.
Assigning cases to the correct L2 or L3 support domain or soliciting further details.
Actively facilitating and driving the ticket resolution process to completion.

Operational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability performance and security during Games-time operations.
Stakeholder Engagement: Coordinate closely with venue managers engineering teams service providers and Games operations leadership to align designs and deployments with event timelines and evolving requirements.
Issue Resolution: Act on complex network incidents ensuring rapid diagnosis and resolution to protect critical event services.
Documentation & Handover: Produce and maintain comprehensive documentation implementation guides and operational runbooks to support seamless handover to operations.
Continuous Improvement: Identify opportunities to optimize designs and processes drawing from lessons learned in previous large-scale event networks.

Requirements

Required Qualifications

Minimum 5 years in telco operations delivery ideally for large-scale or high-availability environments.
Proven experience designing and implementing Core & Edge networks SD-WAN LAN/WLAN and security solutions.
Strong knowledge of network monitoring incident management and operational support processes.
Ability to lead and coordinate multi-vendor and cross-functional teams in time-critical projects.
Excellent communication skills to interface effectively with technical teams and senior event stakeholders.

Preferred Qualifications

Prior experience supporting international events (sports entertainment or similar).
Certifications in relevant technologies (e.g. Cisco CCIE Juniper JNCIP or JNCIE).
Familiarity with Olympic Games technology delivery models and operational constraints.
Prior experience with ServiceNow.

Technical Competencies

Deep understanding of troubleshooting Core & Edge network architecture Wi-Fi concepts and security integration.
Proficiency with network monitoring and management tools.
Ability to create and interpret network diagrams documentation and operational playbooks.

Required Skills:

Core & Edge networks SD-WAN LAN/WLAN Wi-Fi security solutions troubleshooting monitoring/management tools ServiceNow network diagrams/runbooks telco operations incident management multi-vendor coordination.

Key ResponsibilitiesEnd-to-End Trouble Ticket Resolution: Based at the TOC on a rotational shift schedule this role acts as the critical bridge between the customer and L2/L3 support teams. Key duties include:Monitoring and ensuring SLA-compliant ticket acceptance.Executing initial case triage based...