About Bevel

Bevel is the #1 AI Health Companion with over 500000 downloads globally. We help people make smarter decisions about their health every day by bringing together data across sleep recovery activity nutrition and more and turning it into real-time personalized guidance. Whether youre training for something big or just trying to feel better Bevel helps you move with clarity and confidence.

Were a small team of builders and creatives based in NYC. We are extremely passionate about our craft and view Bevel as part of our lifes work. We care deeply about maintaining harmony in all aspects of life and know when to work hard and when to take breaks.

Bevel launched last year and weve been lucky to see incredible growth and support from our users. Were looking for a Customer Support Manager to be the voice of Bevel for our community. Youll play a critical role in ensuring every user gets timely accurate and empathetic support while also feeding insights back to the team to improve the product.

Responsibilities

• Manage customer inquiries and support tickets across all channels (Canny Instagram email Reddit App Store reviews etc.)

• Triage issues: troubleshoot user problems escalate bugs and collaborate with product and engineering to drive resolution

• Develop a deep knowledge of Bevels product wearables (Apple Watch Oura Garmin etc.) and Apple Health integrations to deliver accurate guidance

• Identify recurring issues and work cross-functionally to improve product quality and reduce support volume

• Write and maintain help center content FAQs and macros to scale support efforts

• Collect and synthesize customer feedback to help shape product priorities

• Represent Bevels voice with empathy clarity and enthusiasm across all user touchpoints

Requirements

• At least 2 years of experience in customer success support or operations at a consumer product or SaaS company

• Strong understanding of health and fitness apps wearables and Apple Health data syncing

• Exceptional communication skillsclear empathetic and confident in both written and verbal communication

• Ability to manage and prioritize multiple support conversations across different platforms simultaneously

• Highly organized and detail-oriented with a bias for action

• Strong analytical thinking: comfortable identifying patterns spotting edge cases and proposing improvements

• Thrives in a fast-moving startup environment and knows when to ask for help vs. take ownership

• Excited about improving the health & fitness of others and being the advocate for our users inside Bevel

Benefits

• Exciting work environment

• Competitive salary & equity

• Health dental and vision insurance

• Commuter benefits

• Paid lunch and dinner when in the office

• Work-life balance

• Pet-friendly office in Chelsea

• Unlimited PTO

• 401k plan

• Visa sponsorship if applicable

Bevel celebrates and embraces diversity and is committed to building a team that represents a variety of experiences backgrounds and skills. We do not discriminate based on race color religion marital status age gender identity gender expression sexual orientation non-disqualifying physical or mental disability national origin veteran status or other applicable legally protected characteristics.

Required Experience:

Manager