General Manager-Warwick Rittenhouse Square Philadelphia,PA

Job Title

General Manager Warwick Rittenhouse Square Philadelphia PA

About the Property

Warwick Rittenhouse Square is a landmark hotel in the heart of Philadelphias Rittenhouse Square district. Originally built in 1925 it offers a blend of historic charm and modern luxury. The General Manager will lead a team dedicated to delivering distinguished guest experiences financial excellence and local brand prestige.

Position Summary

The General Manager (GM) is the senior leader on site and is accountable for all aspects of the hotels operations financial performance customer satisfaction team development and stakeholder relationships. The GM will set strategic direction execute plans and ensure the hotel consistently meets or exceeds brand owner and market expectations.

This role requires a strong operational leader with financial acumen sales/marketing strength excellent people management skills and a deep commitment to service excellence.

Key Responsibilities

Strategy & Leadership

• Develop and execute a comprehensive property business plan aligned with long-term goals (revenue market share guest satisfaction).

• Monitor local market conditions and competitor activity recommending strategic adjustments.

• Lead the leadership (executive) team establish expectations coach mentor hold accountable for results.

• Promote a culture of collaboration continuous improvement and high performance across departments.

Operations & Guest Experience

• Oversee day-to-day hotel operations ensuring smooth functioning in front desk housekeeping food & beverage engineering maintenance security etc.

• Uphold service and quality standards; personally engage with guests handle escalated concerns and maintain high guest satisfaction levels.

• Ensure property health safety fire security and regulatory compliance.

• Optimize asset appearance and maintain proper facilities standards through capital and maintenance planning.

Financial Management

• Be accountable for the hotels P&L budgeting forecasting and variance analysis.

• Drive strategies to maximize revenue (RevPAR ADR occupancy) and manage costs (labor supplies utilities) prudently.

• Approve capital expenditures and monitor ROI on investments.

• Work with revenue management and sales teams to optimize pricing inventory promotions and yield.

Sales Marketing & Community Engagement

• Collaborate with sales and marketing teams to generate business promote the property in target segments and maintain growth.

• Actively participate in business developmentcultivating client relationships representing the hotel in the local community and leveraging local partnerships.

• Ensure effective marketing use of brand channels social media digital presence and local publicity.

• Monitor guest feedback channels (reviews surveys) and take action to drive improvement.

Human Resources / Talent Management

• Recruit train develop and retain high-performing talent at all levels.

• Foster positive employee engagement ownership and morale.

• Implement performance management systems and career growth pathways.

• Ensure compliance with labor laws policies and payroll standards.

• Lead by examplemaintaining presence on the floor supporting frontline teams when needed.

Stakeholder & Owner Relations

• Serve as the primary liaison with ownership reporting business performance capital needs and strategic direction.

• Set and manage owner expectationspresent financial results forecasts and investment proposals.

• Balance owner objectives with brand and guest expectations.

Qualifications / Requirements

Education & Experience

• Bachelors degree in Hospitality Management Business Administration or related field (or equivalent experience).

• Minimum of 610 years of progressive hotel management experience ideally including experience as GM or in comparable senior roles.

• Prior experience in boutique luxury or historic hotels is strongly preferred.

• Demonstrated track record in operations P&L management sales and team leadership.

Skills & Attributes

• Strong financial acumen budgeting forecasting variance analysis.

• Proven sales marketing and revenue management capabilities.

• Excellent interpersonal verbal and written communication.

• Strategic thinker comfortable making data-driven decisions.

• Ability to lead teams mentor managers and drive accountability.

• Resilient adaptable and able to manage change.

• High personal integrity guest-first mindset and hands-on orientation.

• Familiarity with hotel management systems PMS revenue tools and Microsoft Office.

Other Requirements

• Flexibility to work nights weekends and holidays as situations require.

• Local market knowledge and strong community/business network in Philadelphia a plus.

• Ability to pass background checks maintain required certifications (e.g. safety liquor etc. depending on property).

Compensation & Benefits

• Competitive base salary performance bonuses

• Comprehensive benefits (health dental vision)

• Retirement plan / 401(k)

• Paid time off and holidays

• Travel discounts continued education professional development

• Other perks commensurate with luxury hotel GM roles

Reporting & Direct Reports

• Reports to: Owner / Regional Director / Hotel Ownership

• Direct reports typically: Director of Rooms Director of Sales & Marketing Director of Finance Director of F&B Director of Engineering HR/Training Manager etc.