Mortgage Documentation and Procedure Specialist, Home Lending
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team:
Upstarts Home Equity Lending (HELOC) team is focused on delivering a fast transparent and compliant borrowing experience for customers accessing their homes equity. A critical part of this mission is ensuring our processes are clearly documented easy to follow and adaptable as products and regulations evolve.
The Documentation and Procedure Specialist serves as the teams procedural subject-matter expertdeveloping and maintaining Standard Operating Procedures (SOPs) job aids and process flows. Youll collaborate across processing underwriting closing and compliance teams to make sure documentation is accurate accessible and effective in supporting both operational efficiency and regulatory requirements.
How youll make an impact
- Develop write and maintain SOPs process flows and job aids for all HELOC functions (origination processing underwriting and closing).
- Regularly review and update documentation for accuracy clarity and compliance with federal/state regulations (e.g. RESPA TILA Fair Lending).
- Act as a key liaison during audits and compliance reviews ensuring teams can provide accurate and complete documentation.
- Maintain a centralized repository with version control ensuring employees always have access to the most current procedures.
- Partner with managers and SMEs to document new or updated processes especially during product launches or system enhancements.
- Support training efforts by developing reference materials and clearly communicating procedural updates to impacted teams.
- Gather feedback from end-users to continuously improve the usability and effectiveness of documentation.
- Oversee NMLS licensing administration for the Operations team ensuring effective collaboration with the Legal NMLS Licensing department.
Minimum Qualifications
- 3 years of experience in mortgage or home equity lending (loan processing compliance or operations).
- Strong attention to detail and accuracy in documentation.
- Experience writing or maintaining procedures workflows or technical documentation.
- Familiarity with lending compliance regulations.
- Proficiency with Microsoft Office Suite (Word Excel Visio) and document management systems.
Preferred Qualifications
- Bachelors degree in business finance communications or related field.
- Prior experience supporting audits or compliance reviews.
- Strong communication skills with the ability to translate complex processes into clear documentation.
- Ability to work independently manage multiple priorities and thrive in a fast-paced environment.
Position location This role is available in the following locations: Columbus Ohio
Time zone requirements The team operates on the East/West coast time zones.
In-Office requirements. You will be required to work from the Columbus OH or San Mateo CA office 2 days per week.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-Associate
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate on a bi-weekly basis and are eligible to receive overtime pay for any hours worked over 40 in a work week or over 8 in a work day if required by state law.
At Upstart your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
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Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
About Company
Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit!
