Clinical Applications Consultant Autoimmune New England
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Job Location:
Bedford, NH - USA
Monthly Salary:
$ 100000 - 130000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
Position Summary:
Responsible for ensuring total customer satisfaction within the Werfen installed base. Preform installations validations/verification and training on Werfen analyzers. Provide on-going clinical support customer education and consult with customers regarding matters of regulatory requirements and compliance.
Responsibilities
Key Accountabilities
Essential Functions:
- Performs IL instrument installations validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
- Within their assigned territory installed base responsible for ensuring total customer satisfaction and base maintenance
- Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of IL products
- Achieves and maintains a high level of competency in technical knowledge of IL products and services. Strives to achieve similar competency regarding competitive systems
- Achieves/maintains a comprehensive knowledge of regulatory requirements
- Responsible for knowledge and competency regarding Data Management Systems (including presales and post-sales support activity)
- Identifies opportunities to further penetrate current IL installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
- Performs product demonstrations.
- Participates in seminars workshops and convention exhibit activities as requested by Management
- Develops/ maintains an account list and calls on each according to required frequencies
- Maintains aspects of IL Customer Databases and Property Accountability Documents
- Manages and controls personal travel and expense budget
- Prepares forecasts and other monthly reports as required by management
- Responsible for complying with all regulatory (including ISO) mandated policies procedures and work
Secondary Functions:
- To be determined as needed by management
Budget Managed (if applicable)
- Personal T&E Budget
Internal Networking/Key relationships
To be determined based on department needs to include interactions such as:
- North America Commercial Operations
- Customer Service
- Technical Support Group
Skills & Capabilities:
- The ideal candidate for this position will exhibit the following skills and capabilities
- Efficiently works under pressure to meet deadlines.
- Proven technical proficiency and knowledge
- Strong planning and organizational skills
- Project management skills/experience desirable
- Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
- Demonstrated problem solving skills
- Collaboration capable of executing in a team environment.
- Ability to present complex technical concepts for varying levels of customer staff including physicians
Qualifications
Minimum Knowledge & Experience required for the position:
- Education:
- Associates degree in Medical Technology (preferred) Respiratory Therapy Nursing or related scientific discipline required. Bachelors degree preferred
- Experience:
- Minimum of 2-3 years work experience in a lab or clinical setting
- Additional Skills/Knowledge:
- Strong computer skills (Word Excel and PowerPoint)
- Language: Fluency in English Required
International Mobility:
- Required: No
Travel Requirements:
- Approximately 80% of time
The annual base salary range for this role is currently $100000 to $130000. Individual employee compensation will ultimately depend on factors including education relevant experience skillset knowledge and particular business needs.
This role is eligible for medical dental and vision insurance 401k plan retirement benefits with an employer match as well as paid vacation and sick sales roles are eligible for participation in a commission plan and our managementand select professional rolesare eligible for a performance-based bonus.
Required Experience:
Contract
Key Skills
- Computer Hardware And Networking
- Corporate Risk Management
- Heavy Equipment
- Freight Forwarding
- Administrative Services
- Accident Investigation
About Company
Since 1959, we’ve harnessed our passion to create a history of innovative specialized diagnostics breakthroughs in vitro diagnostics, improve the quality of test results, and enhance patient care.
