Customer Operations Manager
Share
Job Location:
Melville, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Operations Manager youll support our growing B2B customer base and help Resideo continue to be a preferred supplier for our customers. This role is ideal for individuals looking to expand their career into customer operations within a dynamic product-driven environment. You will play a key role in ensuring one-stop operational support for our key customers helping to deliver best-in-class service resolve escalations and proactively address issues for the customer.
JOB DUTIES:
- Serve as a primary point of contact for key customers on operational issues addressing inquiries related to orders shipments new product launches product phase-outs etc.
- Track Key Performance Indicators specific to customers and work action plans to drive internal improvements with the cross-functional team.
- Collaborate with internal teams (Sales Demand Planning Supply Planning Product Management Marketing) to resolve customer issues and ensure seamless service delivery.
- Monitor service levels and escalate issues as needed to ensure customer expectations are met.
- Identify recurring issues and contribute to process improvement initiatives.
- Generate reports and summaries for internal stakeholders on customer activity and operational performance.
YOU MUST HAVE:
- 12 years experience in customer service operations or account management in a B2B setting
- 5 years in demand and asset planning or supply chain planning
WE VALUE:
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Comfortable working with data and systems (ERP Excel).
- Ability to work collaboratively across departments in a fast-paced environment.
- Customer-focused mindset with a desire to learn and grow.
- Familiarity with platforms such as Salesforce o9 SAP or similar.
- Analytical thinking and problem-solving skills.
WHATS IN IT FOR YOU:
- Being part of an award-winning customer service and sales support team.
- Delivering proactive solutions to our customers while working across department to drive company growth.
#LI-CF1
#LI-HYBRID
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
