Ice Trail Supervisor

SALARY: $15.00 per hour.

HOURS:Monday-Thursday 3:15pm to 7:45pm Friday 3:15pm to 9:45pm Saturday 9:15am to 9:45pm Sunday 11:15am to 7:45pm. May include times before opening or after closing for private rentals.

POSITION SUMMARY: The individual will serve as a key representative of Howard Park Ice Trail & Pond fostering a welcoming and professional environment. This role focuses on delivering exceptional customer service ensuring facility safety and managing staff effectively to enhance the overall experience for all guests and program participants.

As a leader and employee of the City of South Bend you are called upon to serve in a manner that supports Our Core Values: Excellence Accountability Innovation Inclusion and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride Champion Operational Excellence Make Sound Decisions Embrace Coaching and Accountability Communicate with Excellence Value Diverse People and Perspectives Embrace Personal Development Exhibit a Positive Attitude and Own Your Health Wellness & Safety

SUPERVISION EXERCISED:

• Cashier-Ice Staff
• Ice Trail Guards

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as a representative of the City of South Bend demonstrating a positive attitude and progressive actions through the display of professionalism courtesy and appropriate.
• Always provides a high level of customer service to guests and program participants. This includes greeting and monitoring all skaters.
• Assists Aquatics and Ice Manager with the training supervision and evaluation of all staff.
• Responsible for opening closing and securing the facility.
• Monitors the facility for unsafe conditions and reports such conditions to the manager.
• Communicate clearly and professionally with staff and guests.
• Ensures that all policies and safety procedures are followed.
• Maintain cash control of the ticket desk and perform necessary financial reports.
• Works directly with the maintenance workers assigned to the rink to handle the day-to-day maintenance operations.
• Monitor and train staff in using all sharpening equipment and the proper way to maintain rental equipment.
• Be familiar with job duties for all seasonal staff (Ice Trail Guard and Howard Park Ice Staff) and be able to fill in for them if needed.
• Assists with the skate operation as needed; Handing out skates wiping them down once returned restocking the shelf and handling any maintenance of the skates.
• Assist with the promotion of skating operations and programs.
• Assist with set-up and take down of special events.
• Keep a neat and clean appearance and follow all uniform requirements.
• Responsible for keeping a clean and organized workspace; this includes sweeping the floors wiping down countertops picking up trash checking restrooms and shoveling snow.
• Must be physically and mentally able to respond to emergencies and administer CPR and First Aid effectively. Contacts emergency medical personal in case of serious injury. Ensures appropriate paperwork is completed for all incidents and turned into the Aquatics and Ice Manager.
• Attends all in-service training and staff meetings as scheduled by supervisor.
• A commitment to support the City of South Bend Venues Parks and Arts mission. The mission: Inspire a more livable South Bend for all connecting us to emotionally engaging experiences and to one another. Our primary focus areas include arts and culture recreation and public placemaking. The places we care for and the services and programs we offer have a significant impact on social equity neighborhood and economic impact health wellness and ecological stewardship.

NON-ESSENTIAL/MARGINAL FUNCTIONS: Perform other duties and assume other responsibilities as apparent or as assigned.

EDUCATION / QUALIFICATIONS:

• Must be 18 years of age or older. High school diploma preferred
• Previous supervisory experience preferred
• Experience in handling a high volume of guests preferred
• Ability to communicate effectively both orally and in written form with customers supervisors/managers and staff.
• Must be able to work a flexible schedule including evenings weekends and holidays.

KNOWLEDGE SKILLS AND ABILITIES:

• Experience in cash handling including knowledge of basic addition and subtraction.
• Ability to learn on the job.

CERTIFICATES LICENSE REGISTRATION: CPR/AED/First Aid Certification required. (Training will be provided to any individual not certified)

EQUIPMENT: Computer iPad POS equipment cash register credit card machine ice skates skate sharpener skate aids First Aid Kits two-way radios cones cold weather gear.

PHYSICAL DEMANDS: While performing the duties of this job the employee is frequently required to stand talk walk kneel stoop bend and lift; use hands to finger handle or feel objects tools controls and reach with hands and arms. The employee is occasionally required to climb balance and crawl. The employee must be able to stand or sit for long periods of time. Specific abilities required by this job include close vision and the ability to adjust focus. The employee may have to lift 50 pounds. WORK ENVIRONMENT: This work is performed in a building and outside on and around the ice the employee will be exposed to various weather conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties responsibilities and skills required of personnel so classified. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at will employer.

REQUIRED: Pre-Employment Drug Screen Employee Background check

Equal Employment Opportunity Employer

Required Experience:

Manager