Training & Qlty Assur Spec, Patient Access Center, 40 Hours, Days

Worcester, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8 AM - 4:30 PM

Shift:

1 - Day Shift 8 Hours (United States of America)

Hours:

Cost Center:

99940 - 5492 Patient Access Center

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Responsible for providing training education and quality assurance programs as assigned for the UMass Memorial Health (UMMH). Serves as a resource and subject matter expert to assist in enhancing the patient experience and meet or exceed customer service requirements.

I. Major Responsibilities:

1. Develops and delivers training and education referencing performance improvement initiatives. Curriculum updates may include new or refresher classes.
2. Participates in system upgrades and application enhancement planning using subject matter to develop or revise training curriculum.
3. Develops and demonstrates super user application expertise.
4. Provides training and education related to application navigation during the onboarding process for employees new to the department in new roles or new to the organization.
5. Performs competency testing and utilizes assessment tools to identify skill refreshment areas and prioritize educational needs.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Associates degree.
Preferred:
1. Bachelors degree.

Experience/Skills:

Required:
1. Two years of related experience (e.g. health care billing reimbursement managed care or scheduling registration financial clearance financial counseling).
2. Experience with revenue cycle systems third party contracts payment policies claim processes or scheduling/registration systems financial clearance or financial counseling processes.
3. Demonstrated interpersonal skills.
4. Demonstrated ability to train others in the use of revenue cycle systems.
5. Knowledge of billing reimbursement and charges.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

M-F 8AM-4:30PM

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.Exemption Status:ExemptSchedule Details:Monday through FridayScheduled Hours:8 AM - 4:30 PMShift:1 - Day Shift 8 Hours (United States of America)Hours:40...