Clinical Support Engineer Renishaw Healthcare
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Job Location:
West Dundee, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Working in the field under the supervision of the Field Service Coordinator the Clinical Support Engineer is responsible for installation maintenance servicing support and testing of the neuro-mate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures as required by our customer base. Up to 75% domestic and international (Canada) travel is required for this role.
Principal Duties & Responsibilities
- Conduct regularly scheduled preventive maintenance services across current install base exercising applied metrology calibration practices while completing detailed service records for submittal to Quality Management System.
- Provide remote and in-person technical support for surgical teams using Renishaw products during stereotactic neurosurgery procedures.
- Coordinate and conduct site evaluation visits at a highly professional level with prospective customers.
- Install new neuro-mate systems and software at customer sites and provide onsite corrective action/troubleshooting.
- Provide in-service training to customers on the operation and care of RHI products while giving product feedback and input to R&D.
- Provide accurate and regular business expense reports and perform other required administrative duties.
- Work closely with the RHI team to coordinate the necessary technical support and preventative maintenance visits to the neuro-mate systems across North America.
- Communicate with current and prospective customers on a highly professional level to understand their needs and requirements as well as provide customer support.
- Actively engage in the neurological science community to further develop an understanding of Renishaws various robotic applications and offer technical support at marketing events.
- Other duties as assigned or requested.
Qualifications
Education and Experience: Minimum
- Bachelor of Engineering Mechatronics Biomedical Engineering or Neurological Sciences discipline or equivalent experience.
- Demonstrated understanding of electronic and mechanical principles.
- This position may require the use of and access to ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.
- No criminal record/history as evidenced by a cleared background check.
- Suitable immunization history to qualify being in an operating room.
Education and Experience: Preferred
- Ability to confidently educate and train users on technical applications.
- Experience working in a highly regulated environment.
- Familiarity with software installation and troubleshooting.
- Understanding of GD&T(Geometric Dimensioning and Tolerancing)
- Experience in Operating room environment or clinical setting.
Compensation Range (Annual)
Up to $85000(depending on level and location)
In an effort to comply with local legislation as well as to provide greater transparency to candidates regarding cash compensation Renishaw sets standard pay ranges for all U.S.-based roles as established by job function level and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise as well as geographic location and may vary from the amounts listed above.
Knowledge Skills Abilities Competencies
- Strong problem-solving and trouble-shooting skills particularly around technical systems
- Manual dexterity with the physical ability to install products in a production environment
- Ability to physically move material supplies exhibits and equipment (50lbs).
- Strong interpersonal skills
- Verbal
- Written
- Conflict-management
- Effective time-management and logistics experience
- Must be able to carry heavy equipment
- Ability to understand and comprehend engineering principles
- Strong troubleshooting skills
- Information Technology aptitude
- Team player with service-oriented mind required
Equal opportunity employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Affirmative action employer of minorities females veterans and individuals with disabilities.
Benefits
Renishaw offers a competitive comprehensive benefits package for employees including health dental and vision benefits a 401K plan with company match flexible spending accounts life insurance short- and long-term disability vacation and personal time paid company holidays and an employee assistance program.
Employment Type:
RegularTime Type:
Full timeRequisition Number:
R8626 Clinical Support Engineer - Renishaw Healthcare (Open)Reasonable Accommodation:
If you need any assistance seeking a job opportunity at Renishaw or if you require reasonable accommodation with the application process please call or contact us at .
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
In metrology, motion control, machine calibration, dental CAD/CAM, additive manufacturing, spectroscopy and neurosurgery, Renishaw innovations enhance precision, efficiency and quality. Products include CMM touch-trigger probes, scanning probes, CMM retrofits, gauging, machine tool to ... View more
