Director, Service Delivery (Oracle TechAppsServices)

The Director Service Delivery (Off Shore - India) will be responsible for leading delivery teams with industry expertise to support CSS customers on all Oracle Products especially on their cloud journey with IaaS SaaS and PaaS.

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracles products for their industry.

Responsibilities may be defined by named accounts geography product/solutions or some combination thereof. Recruits retains develops coaches motivates and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracles products for their industry. Responsibilities may be defined by named accounts geography product/solutions or some combination thereof. Recruits retains develops coaches motivates and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.

Responsibilities:

Oversees a major portion of a Line of Business P&L; responsible for both revenue generation customer satisfaction metrics and cost containment in both current year and long term. Assist in developing business models in a variety of situations that impact customers and Oracle. Establishes course of action for major segment of business; provides input into corporate strategic direction; accountable for decisions that affect Oracle results significantly; advises senior management based on advanced expert knowledge. Creates the environment for team success today while developing new strategies for future growth. Directs and ensures the implementation of operational policies through subordinate managers. Creates technical strategies; industry-wide technical solutions expert. High complexity with unique solutions required (no precedent); often multi-region implications. Interacts internally and externally with executive management providing negotiation of difficult matters to influence policy.

Key Experience:

• 12 plus years of professional implementation experience in the package application space.
• Prior experience in managing large delivery teams and with P&L responsibility for at least 3 years and/or demonstrated success as a Delivery Leader for at least 2 years.
• Proven experience delivering technology solutions to client in the Cloud space.
• Practical and leadership experience for delivery of SaaS applications.
• Experience delivering solutions on cloud platforms including OCIAWS Azure and/or GCP.
• Prior experience developing and achieving short medium and long term strategic objectives.
• Proven strategic thinker who influences go-to-market strategy and operating practice changes that drive results.
• Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.

Required skills:

• Oracle Technology skills (On-Prem and Cloud/OCI)

• Delivered Enterprise Solutions with full SDLC

• Excellent communication skills

• Working with XLOB teams experience

• Flexible working hours

• Escalation management/triage experience

• P&L responsibility and forecasting/balancing experience with mid to large teams

• Offshore to Onshore support experience

• Customer facing/situation handling/presentation experience

• CSS (Customer Success Services) familiarity experience a plus

Career Level - M4