Professional I, Supply Chain Customer Services GC

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Responsibilities:

Answer in-coming telephone calls from Retailers Sales Representatives consumers etc. and provide quality service and solutions.
Perform basic order management function:

a) Track and maintain orders and order entry includes prop order return order credit/debit memo comp order etc.

b) Resolve credit issues and allocation holds. Ensure accurate and timely delivery of products to accounts.

Represent Responsible for monthly reporting and analysis
Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.
Communicate professionally efficiently and tactfully with customers sales representatives and related parties through verbal and written communication.

Requirements:

University or above
Fluent in English
1-year consumer complaint handling experience
Ability to handle difficult consumer complaint independently
Customer service or order management experience in FMCG industry is a plus
Ability to coordinate multiple tasks simultaneously and work within a team and across functions
Detail oriented & good organization skills
Strong communication skills.

Required Experience:

Unclear Seniority

Responsibilities: Answer in-coming telephone calls from Retailers Sales Representatives consumers etc. and provide quality service and solutions.Perform basic order management function:a) Track and maintain orders and order entry includes prop order return order credit/debit memo comp order etc.b) ...