Customer Solutions and Product Development Representative Oils and Shortenings Food Applications
Share
Job Location:
Cordova, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Customer & Operations Support Representative role exists to provide support to the Research Development and Innovation strategy of unlocking operations process expertise and customer confidence in both the production and application use of our shortening margarine and oils products.
Essential Duties and Responsibilities
The Customer & Operations Support Representative role is a mid-level Product Development position and provides three key deliverables:
- Leads or actively participates in more advanced product development initiatives and
- Leads or actively participates in internal technical training sessions on critical attributes of shortening margarines and oils from a product quality and efficiency perspective as produced in one of our facilities.
- Leads or actively participates as a sales support representative in helping our customers utilize our products in the manufacture of their products with onsite support to their product development and operations team
Key responsibilities: Overall Responsibility and Internal (e.g. Operations) & External (Customer) Customer and Operations Support Duties. Responsible for driving rigor behind safety policies and procedures within the pilot plant and delivering against RDI safety goals.
- Ensures all equipment is serviced and maintained via active leadership of the PM program.
1. Internal & External Technical Support & Service
- Provides proactive and reactive product development scale-up support at the Stratas Operational Facilities
- Participates in the development / execution of internal & external technical training sessions.
- Provides technical support as needed or assigned.
- Assists in trouble shooting and complaint resolution.
2. Product Improvements/Cost Savings supports cost savings and/or enhanced performance projects as assigned
3. Competitive Audits participates in periodic audits of competitive product as assigned to identify developmental gaps and product improvement opportunities.
4. Performs additional duties as assigned.
Qualifications :
Education: BS Food Engineering / Science or related field or Associates and equivalent Industry Experience.
Related Experience: Minimum of 5 years Product Development and / or Operations experience
Equipment/Software Skills: Word Excel Power Point Outlook
Competencies
- Technical Skills strong mechanical aptitude solid food science expertise strong command of ingredients/functionality. Basic knowledge of fats & oils chemistry and processing. Knowledge of experimental design.
- Judgment decisive exhibits sound and accurate judgment.
- Communication displays good communication skills; verbal active listening and written.
- Problem Solving leverages a proactive & creative approach to issues/roadblocks. Develops realistic action plans with clearly identified risks and contingencies.
Additional Information :
Physical: The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. The employee is required to travel (approximately 15-20% of the employees time).
Sensory: The employee is regularly required to talk or hear. The employee is required to use hand and fingers handle and or feel and taste or smell. Specific vision abilities required by this job include close vision.
Mental/Reasoning: Ability to read analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management public groups and and/or board of directors. Ability to define problems collects data establish facts and draw valid conclusions.
Benefits: Medical Dental Vision
Stratas Foods is an equal opportunity employer and will not discriminate against any applicant or employee in any manner prohibited by law including but not limited to on the basis of race or color religion gender age genetic information national origin/ancestry mental or physical disability family status/marital status military/veteran status and any other legally protected status.
Pay Transparency Nondiscrimination Provision-The Employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Employers legal duty to furnish information. 41 CFR 60-1.35(c)
Stratas Foods Applicant Request for Accommodation Form: Foods California Privacy Rights Act Policy: Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Bartending
- Guest Relations Experience
- Management Experience
- POS
- Supervising Experience
- Micros POS
About Company
Stratas Foods LLC is the leading supplier of fats and oils to the Foodservice, Food Ingredients and Retail Private Label markets in North America and is a producer of quality bulk and packaged dressings, mayonnaise and sauces. Stratas Foods was formed in October 2008 as a 50/50 joint ... View more
