Key Responsibilities:
Product Support & Maintenance:
Provide Level 2/3 support for Trillium software issues including troubleshooting root cause analysis and resolution.
Monitor system performance and ensure high availability of the Trillium platform.
Manage user access roles and permissions within Trillium.
Plan coordinate and execute Trillium software upgrades and patches.
Collaborate with infrastructure and application teams to ensure compatibility and minimal downtime.
Maintain detailed documentation of upgrade procedures and configurations.
Support integration of Trillium with other enterprise systems (e.g. ETL tools data warehouses MDM platforms).
Configure Trillium components (Director Discovery Quality Control Center) based on business requirements.
Ensure compliance with internal security and data governance policies.
Follow ITIL or similar service management practices for incident change and problem management.
Upgrades & Patching:
Integration & Configuration:
Compliance & Best Practices:
Qualifications :
Bachelors or masters
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
MSRcosmos is an IT Services subsidiary of the MSRcosmos Group, A U.S.-based multinational conglomerate. MSRcosmos Group focused on diverse ventures ranging from IT services to real estate and education. Together, both companies believe that business success and serving humanity are sy ... View more