People Leader Safe to Talk Sensitive Claims

Mō tēnei tūranga About the role

Whakarongorau is proud to partner with ACC and deliver the Sensitive Claims entryway service as part of the national Safe to talk sexual harm helpline.

Ready to lead with purpose Join Whakarongorau as our People Leader Safe to talk Sensitive Claims and lead a team dedicated to supporting individuals navigating ACC sensitive claims. This is your chance to inspire a culture of care drive excellence and make a true difference in peoples lives. If youre passionate about empowering others and fostering safe supportive environments we want to hear from you. Step into a role where your leadership matters every single day.

Ngā haepapa matua  Key responsibilities

• Lead a compassionate non-clinical team supporting sensitive claims with empathy and care
• Promote a safe respectful and confidential environment for both team members and individuals seeking advice
• Inspire a high-performing empowered team culture where everyone takes ownership of their mahi and behaviours
• Provide clear direction and connect team contributions to wider success of Whakarongorau Aotearoa
• Champion our values and lead by example in safety wellbeing and service excellence 
• Coach and develop your team to meet performance goals address issues early and grow capability 
• Build strong relationships across the organisation and with external partners to ensure seamless service delivery 
• Ensure compliance champion best practice and keep leadership informed through regular performance reporting

Ngā hua mōu Whats in it for you

• Enjoy a supportive hybrid working environment with regular work-from-home days each week
• Benefit from birthday leave and a half-day off every month to prioritise your wellbeing
• Access exclusive discounts with Boost and Samsung
• Be part of a collaborative team working towards better health outcomes for all of Aotearoa

Qualifications :

Mōu ake About you

You will have a solution-focused mindset with excellent judgment and critical thinking. Your cultural competency will honour Māori world views customs and practices and a strong understanding of Te Tiriti o Waitangi. You are proficient in maintaining empathy compassion and humility respectfully holding safe space for all kiritaki. You have experience using multiple technical systems confidence in speaking with health professionals and can adhere to guidelines and procedures. And of course have a great sense of humour and positive energy.

Ōu wheako ōu mātauranga hoki  Qualifications and experience

• 1 years of leadership experience and/or relevant management qualifications
• Experience working in a telehealth environment is desirable

Ōu āheitanga ōu pūkenga hoki - Skills and competence

• Strong leadership and team management skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills with the ability to engage effectively with a diverse range of stakeholders
• Demonstrate a high level of empathy and sensitivity
• Confidently able to hold appropriate coaching behaviour and performance conversations with team members
• Able to navigate support follow and lead change management initiatives
• Confident with technology
• Proven ability to lead process and service delivery improvement
• Confident with driving service performance through managing against daily weekly and monthly key performance indicators
• Able to support on-going service improvements as well as other business needs
• A commitment and ability to recognise opportunities and support initiatives to increase equity for Māori tangata whai ora
• A commitment to the diverse cultures of our service users and the needs of priority populations in Aotearoa
• A strong awareness understanding and application of Te Tiriti O Waitangi
• Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set

If youre excited about this role and think you have what it takes but your experience doesnt align 100% we still want to hear from you and would encourage you to apply.

Additional Information :

Ō mātou uara  Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder

Remote Work :

Yes

Employment Type :

Full-time