Front Office Supervisor

Join the team at Oaks Cypress Lakes Resort nestled in the beautiful Hunter Valley.

Were looking for a passionate and experienced Front Office Supervisor to lead our front desk team full-time. This is a fantastic opportunity to step into a leadership role at one of our most picturesque resort locations with a supportive team culture and great employee benefits.

What Youll Be Doing:

• Lead and inspire the front office team to consistently deliver outstanding guest service.
• Welcome guests with warmth and professionalism ensuring a seamless check-in/check-out experience.
• Support daily operations ensuring accuracy efficiency and attention to detail.
• Mentor and guide team members fostering a positive and productive work environment.
• Respond to guest feedback and resolve issues with a proactive solution-focused approach.

Qualifications :

What Youll Bring to the Role:

• Proven leadership experience in a front office or similar supervisory role with strong team coordination and people management skills.
• Solid background in hospitality ideally within a hotel or resort environment with a sound understanding of front office operations and guest service excellence.
• Exceptional customer service abilities with a calm and professional approach even during busy or challenging situations.
• Excellent time management and organisational skills with the ability to juggle priorities and ensure tasks are completed efficiently.
• High standard of personal presentation aligned with the professionalism and image of our brand.
• Flexibility to work across a rotating roster including weekends to meet the operational needs of the resort.

Additional Information :

At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Full-time