Service Desk Technician (Intermediate-Level)

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi MD.

• Must be a US Citizen 
• Must have an active DoD Top Secret Clearance.
• Non-remote (relocation incentive available)

The Service Desk Technician (Intermediate-Level) will serve as the face of our team interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi MD.  

Join our dynamic team at a top-tier organization where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and escalate requests to Tier III and other teams for quick customer issue resolution.
• Work alongside network services software systems engineering teams and/or application development teams to restore service and correct core problems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. 

Qualifications :

• Must be a US Citizen. 
• Must have an active DoD Top Secret Clearance.
• Five (5) years of relevant experience working in an IT or Service Desk environment.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
• Must receive Microsoft 365 Certified: Endpoint Administrator Associate or equivalent within 6 months of start date.

Preferred:

• BA/BS degree in Computer Science Information Systems or a related field with a comprehensive understanding of computer science concepts.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks. 

Salary Range: $41000 - $69000

Several factors influence the final salary or hourly rate including but not limited to contract wage determinations relevant work experience role-specific skills and competencies geographic location educational background certifications and federal government contract labor categories.

Additional Information :

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision company-paid long and short-term disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.

Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time