Customer Service Agent

At Vuori we uphold three Core Values: creating exceptional products fostering strong relationships and leading extraordinary lives. These values combined with our commitment to happiness drive our mission to provide outstanding customer experiences. As a Customer Service Agent at Vuori youll be at the heart of our Customer Experience team playing a vital role in building lasting customer relationships and delivering top-tier service.

In this position you will primarily handle customer inquiries through email and chat addressing concerns with a solutions-oriented and positive approach. Youll collaborate with your team support new hire training and help resolve and deescalate customer issues.

What youll get to do:

• Deliver exceptional customer service via email text and chat responding to inquiries with clarity empathy and professionalism.
• Handle escalated issues with a solutions-driven mindset ensuring a timely and empathetic resolution.
• Support the onboarding and training of new team members across various tiers (1 2 and 3).
• Contribute to continuous improvement by providing feedback on processes shortcuts and customer interaction guidelines.
• Assist with various support channels including:
  • Refund Requests
  • CS Returns
  • Retail Support
  • CS Help
• Work alongside the Supervisor to assist with additional tasks as needed.
• Participate in team meetings providing valuable input to enhance service quality and team collaboration.
• Take on additional projects and tasks as assigned.

Qualifications :

Who you are:

• Bachelors degree or 1 year of equivalent work experience in lieu of a degree.
• Strong passion for delivering exceptional customer experiences.
• Well-organized with the ability to manage both personal and team progress.
• Skilled in understanding and responding to customer emotions.
• Leads by example demonstrating attention to detail while supporting team members.
• Excellent interpersonal written and verbal communication skills.
• Proficiency in Spanish is a plus.
• Strong conflict resolution skills with the ability to manage challenging or emotional situations with professionalism and empathy.
• Bonus points for experience with Kustomer Shopify FullCircle or Warehouse Operating Systems.

Additional Information :

Our investment in you:

At Vuori were proud to offer the following to our employees: 

• Health Insurance 
• Savings and Retirement Plan  
• Employee Assistance Program 
• Generous Vuori Discount & Industry Perks 
• Paid Time Off  
• Wellness & Fitness benefits  

The hourly range for this role is $18/hr - $23/hr. 

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.  

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time