Requires experience creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
Responds to Tier 1-3 network support requests.
Communicates effectively with teammates and customers of varying levels of technical expertise.
Responds to all break/fix requests associated with network resources.
Designs extensions of and connections to the campus network.
Configures and deploys new/replacement network hardware and communications infrastructure.
Maintains up-to-date project and architecture documentation.
Maintains up-to-date inventory and maintenance records.
Monitors network resources for faults and traffic anomalies.
Resolves connection issues between users and resources.
Maintains detailed change history of network changes.
Supports ITS Field Maintenance with communications implementation and troubleshooting.
Supports team efforts to improve cybersecurity controls and defenses.
Supports team efforts for threat hunting and mitigation.
Manages time and resource constraints.
Skills
Required/Desired
Amount
Of Experience
Cisco Routing and Switching
Required
5
Years
VLAN Management
Required
5
Years
Network Design
Required
5
Years
Access Control Lists
Required
5
Years
Subnetting
Required
5
Years
Routing Protocols (BGP OSPF etc)
Required
5
Years
Authentication (Radius TACACS etc)
Required
5
Years
Cisco FMC/Firepower
Required
3
Years
Network Monitoring
Required
3
Years
DNS/DHCP
Required
3
Years
Network Security
Required
3
Years
VPN & Remote Access Technologies
Required
3
Years
Wireless Technologies
Nice to have
2
Years