Software Development Engineer in Support (WW Operations Business Process Reengineering)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are reimagining Global support and seeking Application Support Engineering - Automation lead who is hands-on technical and is responsible to modernize Support planning and execution with intelligent role is perfect for an individual contributor who thrives at the intersection of support process and platform engineering.
- 8 to 12yrs experience in IT Software Industry with a minimum of 6 yrs hands-on experience in software application development using programming skills (Java Python)
- Knowledge of Rest services XML JSON and databases (SQL/NoSQL) APIs
- Understanding of CI/CD pipelines and release management
- Knowledge of cloud platforms (AWS Azure or GCP) and containerization (Docker Kubernetes)
- Bachelors or Masters degree in Engineering specialising in Computer Science or IT
- Strong understanding of product support processes for L1 L2 And L3 Tiers
- Familiarity with monitoring/logging tools (Grafana Splunk Prometheus ELK)
- Exposure to ITIL processes (Incident Problem Change)
- Ability to combine technology with a support mindset to lead automation and shift-left processes
- Lead innovation with cutting-edge AI and LLM-powered tools
- Understanding in Supply Chain domain (or) Support delivery process and tool
Key Skills
- International Development
- Accountancy
- C#
- ESL
- Java
- Jboss
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
