Reservations Manager

As Reservations Manager you will lead the reservations function with precision warmth and commercial insight. This role plays a key part in shaping the guest journey - ensuring every enquiry every detail and every interaction reflects the service and care that define Cambridge House.

You will oversee all individual bookings working closely with our revenue sales and front-of-house teams to deliver a seamless and personalised experience. Leading a dedicated team you will ensure each reservation reflects not just efficiency but the beginning of a meaningful connection with our house.

Key Responsibilities:

• Lead and inspire the reservations team: mentor support and guide team members to deliver warm professional and attentive service whilst cultivating a culture of accountability and service excellence.

• Oversee the endtoend reservations process including responding to enquiries managing special requests processing payments and handling cancellations or amendments.

• Ensure all reservation data - guest profiles booking details billing information and preferences - is accurate current and handled with the utmost discretion.

• Collaborate closely with the Director of Revenue to forecast occupancy fine-tune pricing strategies and optimise distribution to maximise yield and RevPAR.

• Maintain rate integrity and consistency across all channels (OTAs direct bookings corporate and wholesale) while monitoring systems and channel managers for accuracy.

• Generate and analyse regular performance reports covering reservation metrics conversion trends occupancy forecasts and revenue projections; share actionable insights with senior leadership.

• Work in partnership with Sales & Marketing to prepare for campaigns packages and promotions ensuring the reservations team is well-briefed and aligned.

• Ensure service excellence for all guests by anticipating needs and delivering thoughtful personalised prearrival communication.

• Liaise with Front Office Housekeeping F&B and other departments to ensure all reservation details and guest preferences are communicated clearly and executed seamlessly.

• Maintain and regularly update SOPs for the reservations function ensuring adherence to brand standards GDPR and internal policies.

Qualifications :

• Proven experience in luxury hotel reservations with at least 3 years in a senior role.

• Strong command of Property Management and Central Reservations Systems along with experience managing distribution channels.

• Solid understanding of revenue management principles and how reservations contribute to commercial performance.

• A guest-first mindset committed to delivering seamless personalised service from the initial enquiry onward.

• Exceptional attention to detail and accuracy in data handling guest preferences and booking records.

• Organised and solution-oriented with the ability to manage multiple priorities with poise.

• Collaborative approach with a natural ability to guide support and motivate team members.

Additional Information :

Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information: 

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

Remote Work :

No

Employment Type :

Full-time