Director, Content Operations & Transformation

At Macmillan Learning were committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries envisioning future possibilities and building solutions that make a lasting impact. Whether youre a Pioneer shaping bold new ideas a Builder turning possibilities into reality or a Stabilizer optimizing for success youll play a vital role in advancing our mission. If youre excited by the prospect of testing new technologies implementing transformative strategies and thriving in a fast-paced innovative environment wed love to hear from you! 

We are seeking a visionary and action-oriented Director of Content Operations & AI Transformation to lead the next evolution of content processes at Macmillan Learning. This role will sit at the intersection of AI innovation operational excellence and change leadership with a clear mandate to rethink redesign and reimagine how content is created managed and delivered across the Learning Resource Group (LRG) and beyond. This is not a role for maintaining the status quo. We are looking for a transformation leader someone who will challenge assumptions question legacy structures and push boundaries to drive more agile transparent and efficient ways of working.

We know that talented candidates sometimes hesitate to apply when they dont meet every single qualification listed. We encourage you to apply if youre excited about this role and believe you can contribute meaningfully to our team even if your background doesnt align perfectly with every requirement. Were looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences skills and approaches all have the potential to strengthen what we do. If this opportunity interests you wed love to hear how your unique background and abilities could contribute to our teams success. Were committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - were excited to learn about the different ways you might add value to our organization.

Major responsibilities include but are not limited to:

AI Transformation & Experimentation

• Partner with stakeholders across LRG Product Portfolio Strategy and Engineering to identify track and coordinate AI-powered content initiatives both customer-facing and operational.
• Maintain a central dashboard of active AI experiments and pilots; develop a system to evaluate impact surface learnings and recommend paths for scaling.
• Monitor emerging AI tools and trends and their capabilities. Create and maintain a framework for evaluating their potential to enhance content creation or operations.
• Make strategic recommendations on which tools to test or adopt and provide competitive insights on AI-driven enablement across the edtech space.
• Facilitate feedback loops from early adopters and continuously improve experimentation frameworks.

Governance & Cross-Functional Leadership

• Serve as a founding member of the AI Governance Group ensuring strategic alignment and visibility into the development of new content types tools and methodologies.
• Lead cross-functional working groups to define and enforce standards for how AI-enabled content work is executed and measured.
• Provide clarity and consistency across departments ensuring teams are working in shared aligned ways.

Workflow Redesign & Operational Excellence

• Conduct assessments of legacy content workflows; identify friction points duplication and inefficiencies.
• Design and implement scalable tech-forward processes that reduce manual effort increase speed to market and leverage AI and automation at key stages.
• Drive Agile adoption within content teams including sprint ceremonies Jira hygiene capacity planning and delivery tracking.

Change Management & Enablement

• Develop messaging and enablement tools to help teams adopt new ways of working.
• Host recurring read-out meetings to share progress on AI experimentation operational KPIs and transformation milestones.
• Serve as an ambassador for innovation building excitement curiosity and confidence in whats possible.

Qualifications :

Required Qualifications:

• 8-10 years of experience in content operations digital publishing or content strategy ideally within education media or technology sectors.
• Demonstrated success leading large-scale workflow or systems transformations ideally involving emerging technologies.
  Experience with generative AI machine learning content automation or adjacent technologies.
• Fluency in agile frameworks project management methodologies and tools such as Jira Confluence and Airtable.
• Excellent communication and influence skills; able to lead through ambiguity and drive alignment without direct authority.
• Track record of building cross-functional partnerships and delivering measurable operational outcomes.

Preferred Qualifications:

• Advanced degree preferred not required.
• Passion for AI as a strategic enabler of human creativity and productivity.
• Experience in governance standards or compliance frameworks related to content operations or technology.
• Comfort with fast-paced change and evolving business models.
• Proven ability to question assumptions and advocate for new models of working even when it means challenging legacy norms.

Salary Range: $105000 - $135000

Exemption Status: Exempt

Physical Requirements:

Requires periods of close concentration; must be able to multi-task; must be able to travel occasionally; work overtime - more than 40 hours a week regularly as needed.

The position is eligible for remote employment excluding the following locations: Alaska Arkansas Hawaii Mississippi Nevada South Dakota West Virginia Wyoming.  

Additional Information :

Benefits 

Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits effective on the employees date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees. 

• Competitive pay and bonus plan
• Generous Health Benefits (Medical Dental Vision)
• Contributions to your 401k retirement account through Fidelity 
• Generous paid time off sick time floating holidays and paid holidays (Spring Reset Day Juneteenth Indigenous Peoples Day Election Day and more!)
• Employee Assistance Program Education Assistance Program
• 100% employer-paid life and AD&D insurance
• And much more!

Macmillan Learning is a privately-held family-owned company that inspires whats possible for every learner. We envision a world in which every learner succeeds. Through our content tools and services we aim to make that a reality. To learn more please visit  join our Macmillan Community stay connected to our Learning Stories blogs or see us on LinkedIn Facebook or X. Macmillan Learning is a division of the Holtzbrinck Publishing Group a global media company headquartered in Stuttgart Germany.

At Macmillan Learning we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities experiences and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion age ethnicity national origin sex sexual orientation gender gender identity or expression disability status physical ability neurodiversity genetic information protected veteran status family and economic status and background geographical status and background or any other characteristic protected by federal state or local law. You can read more about our Diversity Equity & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford Freeman & Worth Publishing Group LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group LLC has developed an affirmative action program in compliance with the NY Department of Educations guidance.  Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

Remote Work :

Yes

Employment Type :

Full-time