Senior Solutions Enablement Manager

What you get to do in this role:

As a key member of ServiceNows Global Enablement team the Senior Solutions Enablement Manager is responsible for designing delivering and optimizing learning experiences that empower our field organizations to sell with confidence clarity and buyer persona relevance. This role bridges product and persona acumen with enablement strategy ensuring our sellers can articulate customer-specific value navigate complex buying cycles and drive growth across verticals. Were looking for a candidate with a bold AI-first mindset someone who doesnt just use AI tools but embeds them into the way we design deliver and measure programs. 

Key Responsibilities  

• Enablement Strategy & Execution  
  • Lead the development execution and measurement/assessment of solution learning strategies across field sales including Account Executives and Solution Consultants. 
  • Showcase real-world AI-first approaches in our program content experiences and enablement materials to inspire adoption across our community. 
  • Apply frameworks methodologies and processes to deliver scalable high-impact enablement programs.  
  • Partner with Role Excellence and Sales Onboarding teams to tailor learning plans for new hires and tenured sellers.  
• Cross-Functional Collaboration  
  • Collaborate with Product Marketing Sales Customer Success and Sales Leadership to align enablement with business priorities.  
  • Work closely with Instructional Design and Communications teams to build and launch multi-format content (eLearning vILT live facilitation).  
  • Engage regional Enablement Leads to ensure global consistency and local relevance.  
• Content Development & Delivery  
  • Integrate AI tools and methods into every aspect of program creation delivery and evaluation embedding AI into the DNA of our curriculum. 
  • Translate product marketing and product management insights into field-ready enablement materials.  
  • Align enablement content with the ServiceNow sales processes and customer buying processes.  
  • Facilitate sessions and drive adoption of enablement tools and systems.  
• Program Optimization & Engagement  
  • Continuously refine enablement programs based on feedback performance data and evolving business needs.  
  • Design and execute learner engagement initiatives including contests leaderboards badging and gamification.  
  • Monitor adoption metrics and learner outcomes to inform future iterations.  

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 6 years in sales sales enablement product enablement or product marketing roles. 
• Proven experience and knowledge of solution selling. 
• Proven experience in solutions enablement. 
• Strong understanding of product marketing sales enablement methodologies and learning best practices.   
• Demonstrated ability to develop and deliver enablement strategies that drive seller performance.   
• Exceptional communication and stakeholder management skills including the ability to influence senior leadership.   
• Self-directed proactive and collaborative mindset with a growth orientation.   
• Comfortable working under pressure and managing multiple priorities.  

JV20

For positions in this location we offer a base pay of $137500 - $240700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

Yes

Employment Type :

Full-time