Product Technical Support Manager | APAC & EMEA
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
We are seeking a highly experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR. This role is responsible for managing a team of technical support engineers driving product reliability and aligning support initiatives with business goals. The ideal candidate will bring deep HVAC&R expertise leadership experience and a passion for continuous improvement.
Key Responsibilities
- Lead and manage a team of Product Technical Support Engineers across multiple product lines.
- Set strategic direction for technical support initiatives and ensure alignment with organizational objectives.
- Oversee the creation and maintenance of service documentation technical bulletins and updates to the Solutions Database.
- Analyze warranty data and field feedback to identify systemic issues and drive corrective actions.
- Collaborate with Engineering Quality and Product Management to enhance product reliability and lifecycle cost.
- Champion the Continuous Improvement Process (CIP) across all supported products.
- Represent the department in cross-functional leadership meetings and product development planning.
- Mentor and develop team members fostering technical expertise and leadership growth.
- Ensure compliance with safety ethical standards and corporate policies.
- Participate in on-site audits of plants suppliers and customer sites as needed
Qualifications
- Bachelors Degree in Engineering or a related technical/scientific field required; Professional Engineer (PE) license preferred.
- Minimum of 14 years of technical experience in HVAC&R including leadership roles.
- Proven ability to lead technical teams and drive strategic initiatives.
- Strong analytical communication and organizational skills.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint Access) and enterprise support tools.
- Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.
Why Join Us
- Be part of a global leader in Building Efficiency solutions.
- Lead a high-impact team driving innovation and reliability.
- Collaborate with cross-functional experts in engineering quality and product development.
- Make a difference in customer satisfaction and product excellence.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
