Team Leader, Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Lisbon Portugal (On-site)
Start Date: 13 October 2025
Languages: French (C2) English (B2)
Contract: Permanent with 180-day trial period
Health Insurance: Provided from Day 1
Join Our Leadership Team in Lisbon!
Are you a passionate people leader who thrives in a fast-paced multicultural environment Were looking for a Team Leader Operations to join our growing team in this role youll lead a talented group of call center professionals ensuring they deliver exceptional customer experiences while meeting key performance goals.
If you have proven experience managing teams in a Contact Center or BPO environment this is your chance to make an impact grow as a leader and be part of an organization that values your voice your ideas and your drive.
Role Overview
As a Team Leader Operations youll oversee the daily performance and motivation of your team of call center associates. Youll be responsible for achieving KPIs driving quality and fostering a supportive and high-performing culture through effective coaching and communication.
This is a hands-on leadership role where your ability to guide inspire and develop people will make the difference between good and great results.
Key Responsibilities
Supervise the daily operations of a team of call center associates ensuring adherence to schedules attendance and performance goals.
Coach and mentor team members through regular 1:1 sessions and performance reviews.
Monitor KPIs identify performance gaps and implement action plans to drive improvement.
Manage escalated customer issues with empathy and professionalism acting as the subject matter expert when needed.
Lead team meetings to communicate updates share best practices and encourage collaboration.
Ensure compliance with internal policies procedures and service-level agreements.
Drive team engagement through motivation recognition and open communication.
Support career growth and development of team members through personalized coaching and feedback.
Promote company values by leading through example creating a culture of respect accountability and excellence.
Candidate Profile
Proven experience as a Team Leader in a Call Center or BPO environment (mandatory).
Strong leadership mentoring and people management skills.
Excellent communication and interpersonal abilities.
Highly organized with the ability to multitask and prioritize effectively.
Solution-oriented resilient and comfortable working under pressure.
Proficient in French (C2) and English (B2).
Willingness to work in 24/7 rotational shifts.
Associates degree or higher in Business Management or related field (preferred).
The Offer
Permanent contract with a 180-day trial period.
Base Salary: 1208.55 EUR/ month.
Performance Bonus: Up to 2400 EUR annually
Meal allowance - 723 EUR/day net.
Health insurance from Day 1.
Relocation Package (for candidates from abroad)
We make your move to Lisbon easy:
Airfare reimbursement up to 400 EUR (Economy class after 6 months).
Accommodation: Shared apartment for up to 12 months at 280 EUR/month (deducted from payslip all utilities included).
Why Youll Love Working Here
Lead a motivated multilingual team in one of Europes most vibrant cities.
Work with global clients and gain exposure to international operations.
Grow within a company that invests in your professional development.
Be part of an inclusive supportive and dynamic environment where your leadership truly matters.
Ready to take the next step in your leadership journey
Join us as a Team Leader Operations in Lisbon where performance people and passion come together. Apply today!
Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
