Head of CRM Cyprus

Our client is a digital services provider operating within the iGaming field. As they continue to scale they are looking for a Head of CRM Execution to lead the delivery engine behind their CRM plans stepping in as the current leader progresses to a new exciting role within the organization. This is a key leadership position responsible for managing and enabling a large team of CRM executives ensuring high-quality execution operational excellence and continuous improvement across all markets.

Responsibilities

• Operational Leadership: Own the execution layer of our CRM strategy ensuring timely accurate and high-quality campaign delivery across brands and regions while leading from the front and stepping in when needed to support the team through high-pressure moments and tight turnarounds.

• Team Management: Lead mentor and grow a large and diverse team of CRM Executives and Team Leads building a high-performance collaborative and accountable team culture.
• Process & Structure: Define document and continuously improve operational processes to drive consistency scale and compliance in all campaign activities.
• Quality Enablement: Implement clear QA standards delivery checklists and review loops to ensure campaigns are always accurate compliant and impactful.
• Technology Adoption: Leverage CRM platforms automation tools and internal systems to drive efficiency and empower the team to work smarter not harder.
• Capacity & Workflow Management: Own planning and prioritization across multiple workflows balancing day-to-day delivery with long-term improvements.

Requirements

• CRM Operations Experience: 6 years in CRM or marketing operations with experience managing execution teams in high-volume fast-paced environments.
• People Leadership: Proven track record of managing multi-level teams mentoring future leaders and creating a culture of ownership and excellence.
• Process-Driven Mindset: Strong skills in workflow design documentation and continuous process optimization.
• Quality Control Expertise: Deep understanding of how to maintain accuracy compliance and performance in high-frequency CRM delivery environments.
• Structured Communicator: Clear and efficient communicator who keeps teams aligned and stakeholders informed.

• Option to start remotely from the first 2-3 months before moving to Cyprus
• Relocation to Cyprus with comprehensive support
• Work in a fast-growing innovative company in the sports betting industry
• Lead high-impact projects that shape the future of sports promotions
• Career growth opportunities in a dynamic data-driven environment
• Competitive salary performance-based bonuses
• Comprehensive medical insurance and wellness perks
• Collaborate with international teams and expand your expertise globally