DUA Team Manager

DUA Team Manager

Pro currently has an exciting opportunity to join its Delegated Underwriting Services team as a DUATeam Manager.

The job holder will manage a Client Team of up to 15 FTE and be responsible for meeting all Client service levels deliverables and deadlines for the processing of Coverholder Risk Premium and Claims bordereaux.

This is a permanent role managing a team based in our Gloucester office however a remote working arrangement will be considered for the right candidate.

Main Duties and Responsibilities

• Management/leadership of 10 to 15 staff.
• Monitor KPIs and SLAs. Produce daily and weekly client reports leading the weekly update calls. Arrange drive and steer the Monthly and Quarterly Service Delivery and Client Governance meetings.
• Monitor and manage the contract P&L. Responsibility for the contract gross margin.
• Developing and building upon existing client relationships and being the main point of contact dealing directly with clients in a collaborative and professional manner.
• Responsible for optimising team structure staff development and associated objective monitoring through the appraisal process including overall Team Performance and individual PDP plans.
• Manage the recruitment process and deliver training to new members of the team. Review and produce detailed and robust training plans for in office and remote training.
• Provide hands on technical Quality Control support to ensure the team is achieving client SLAs.
• Contribute to new business projects and support pitches. Support consultancy projects

Skills and Experience

• Strong leadership skills. Previous experience of managing a team essential.
• Excellent technical skills and ability to prioritise the workload of the team to meet deadlines.
• Good corporate financial awareness and pro-active understanding of team utilisation together with experience of using workflow tools to monitor measure and act upon performance management information.
• Good understanding of London market systems and procedures.
• An understanding of the Delegated Underwriting market and processes.
• Experience in a similar role in the (re)insurance market. Within a Service Provider or an operations leadership role within a Managing Agent desirable.
• Experience of Intrali or a similar bordereaux mapping system is desirable.
• Excellent communication and people management skills essential.
• Strong experience in working with Microsoft packages including Excel and PowerPoint.
• Essential to be able to maintain a conscientious positive and enthusiastic approach to work maintaining good working relationships with colleagues and clients.

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Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes minimise operating overheads and implement the controls required to meet new regulations delivering tailored solutions to meet clients needs.

Our UK offices are in Gloucester Glasgow Liverpool Horsham and central London. We are also a global company with offices in the United States Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting claims management financial and technical accounting and risk and auditing utilising the best technology available on the market and adopting a proactive approach.