Computer Support Technician

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers opportunities for growth in different areas (networking system administration etc.) for motivated individuals. This position requires the ability to work flexible hours in support of the NOC in Chantilly VA. Some travel should be expected from NOC to campus and other off-site locations.

Work Schedule is as follows:

Thursday: 06:00AM-02:30PM

Friday: 06:00AM-02:30PM

Saturday: 10AM-10:30PM

Sunday: 10AM-10:30PM

Primary Responsibilities

1) Performs the integration of new COTS/GOTS systems (network equipment servers workstations etc) into the production environment responsible for ensuring mission readiness.

2) Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings.
3) Develops technical solutions and resolves complex user computer server network appliance and application issues. Independently and consistently records manages and updates these solutions in a knowledge database and ticketing system.
4) Reviews data from a DoD Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediate incidents.
5) Once trained on the program specific equipment the candidate will be relied on as an expert in their AOR and will be expected to analyze issues make remediation recommendations to management and subsequently carry out those remediation processes.

Basic Qualifications
Interim Top-Secret clearance is required with ability to obtain a Final Top Secret.
Experienced with one or more of the following Windows Server administration tools: WSUS Group Policy Active Directory RDP etc.
Must have 4 years Windows 10/11 and Windows Server 2022 troubleshooting experience.

Must have 2 years PowerShell Scripts (Creating/Maintaining) experience.
GOTS/COTS application installation configuration and troubleshooting.
Industrial computer and Dell systems installation configuration and troubleshooting.
Tier 3 Help Desk support with some Tier 4 support (75% and 25% respectively).
The candidate should be a proactive leader and team player with strong communication management analytical and problem solving skills; proven ability to thrive in environments that constantly embraces new technology.

Preferred Qualifications

Lifecycle management experience (PC Imaging & Disposition).
Working knowledge of Network Monitoring tools such as OpManager Solarwinds PRTG.
Workstation and Server RAID understanding.
Experience with server administration and virtualization (Hyper-V preferred).

Experience with automation tasks within a domain via PowerShell.

Experience with management of Trellix ePolicy Orchestrator.
Infrastructure equipment troubleshooting such as Tripplite or Eaton UPS Fiber and/or Ethernet installation/termination and electronic testing and metering equipment.
Ticket tracking system experience (i.e. Remedy ServiceNOW SharePoint).
Prior experience in a Network Operations Center environment.
Cisco Palo Alto and/or Juniper Tier 1 troubleshooting experience.

Come break things (in a good way). Then build them smarter.

Were the tech company everyone calls when things get weird. We dont wear capes (theyre a safety hazard) but we do solve high-stakes problems with code caffeine and a healthy disregard for how its always been done.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.