QA Supervisor

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As our Team Lead - Process Quality youll lead a team of quality analysts to ensure every customer interaction meets our high standards. Youll monitor calls analyze performance data and collaborate with operations to elevate service quality.

Your Key Responsibilities:

Monitor and evaluate customer calls and interactions using QA tools
Analyze performance trends and generate actionable insights
Lead and conduct calibration sessions with internal teams and clients
Developing and implementing quality assurance policies and procedures conducting quality audits and ensuring compliance with R1 and client standards.
Recommend process improvements to enhance customer satisfaction
Present findings to leadership and client stakeholders
Leading and mentoring a team of Quality Analysts providing performance enforcement guidance and career development advice
Generating and publishing reports on daily weekly monthly quality analysis key metrics and trends
Facilitates weekly and monthly business reviews

Qualifications:

Bachelors Degree in any course or equivalent experience preferred
2 years experience as a QA supervisor in a call center/BPO environment
Healthcare experience is an advantage
Ability to interpret data and identify root causes
Advance excel skills

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

Whats in it for you

Competitive Total Rewards Package

Target variable incentives

Medical Plan (HMO) from Day 1 of employment with free dependents

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential offered

Employee Referral Program

All Mandatory Statutory Benefits

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance or any other characteristic protected by local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Visit us on Facebook: #AllTogetherBetterinR1PH

Required Experience:

Manager

Your Key Responsibilities:

Monitor and evaluate customer calls and interactions using QA tools
Analyze performance trends and generate actionable insights
Lead and conduct calibration sessions with internal teams and clients
Developing and implementing quality assurance policies and procedures conducting quality audits and ensuring compliance with R1 and client standards.
Recommend process improvements to enhance customer satisfaction
Present findings to leadership and client stakeholders
Leading and mentoring a team of Quality Analysts providing performance enforcement guidance and career development advice
Generating and publishing reports on daily weekly monthly quality analysis key metrics and trends
Facilitates weekly and monthly business reviews

Qualifications: