Insurance Operations Manager (Policy Servicing KYC)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
Bowties mission is to make insurance good again and our vision is to build a category-defining health insurance company. We are seeking an energetic detail-oriented professional to lead our Insurance Operations (Policy Servicing / KYC) function. You will play a critical role in delivering transparent compliant and seamless policy servicing operations while ensuring that our Know Your Customer (KYC) and compliance responsibilities are executed to the highest standards.
Its an exciting opportunity to grow with a fast-paced team that genuinely cares about creating customer-centric insurance services.
Insurance Operations Management Key Responsibilities
- Lead day-to-day insurance policy servicing operations ensuring efficient and timely processing of policy changes renewals cancellations endorsements and customer servicing requests.
- Oversee and manage all KYC processes including client onboarding data verification and ongoing due diligence to meet regulatory and company standards.
- Continuously monitor operations and KYC controls identifying process improvements and driving automation where possible.
- Support the implementation and enforcement of best practices for insurance operations digital documentation and customer data privacy.
- Collaborate cross-functionally with Tech Product and Compliance teams to improve digital journeys and workflow efficiency.
- Manage coach and develop the Policy Servicing team and contribute to building a strong customer-focused culture.
- Prepare and review accurate reports and statistics for senior management on operational performance KYC status and compliance matters as required.
- Participate in system enhancement projects and the launch of new insurance products or operational initiatives.
Success of this role would include:
- >90% of the cases are completed within T2
- Roll out 1 process simplification every 2 months
Insurance Operations What Were Looking For
- Bachelors degree in Business Insurance Finance or a related discipline.
- Minimum 6 years hands-on experience in insurance operations medical underwriting policy administration or KYC within the insurance or financial services sector.
- Solid understanding of insurance policy servicing workflows and KYC/regulatory compliance requirements.
- Strong organisational interpersonal and problem-solving skills with a proactive and analytical approach.
- Keen attention to detail and a passion for delivering outstanding customer service.
- Track record of training guiding or managing team members.
- Excellent communication skills in English; Chinese (Cantonese ) is a must.
- Proficiency in MS Office (especially Excel) with exposure to digital/online insurance platforms a plus.
- Energetic adaptable and excited to work in a scale-up environment that moves quickly and values new ideas.
- Prior experience in projects. UAT would be an advantage
Working at Bowtie Benefits and Career Development
- Competitive compensation package
- Flexible working hours to support your work-life balance
- Medical dental and wellness benefit programmes
- Supportive and friendly startup culture
- Weekly knowledge sharing and social gatherings
- Exciting development upskilling and sponsorship opportunities for professional growth
About Bowtie Digital Insurance Innovation & Customer Focus
Bowtie is Hong Kongs first licensed virtual insurer (虛擬保險公司) defining the future of health insurance through technology and human-centred design. By combining deep insurance expertise and innovative digital capabilities we aim to deliver simple trustworthy protection to individuals and families across Asia.
Were proud of our industry-leading digital platform ranked #2 globally in Sia Partners 2023 InsurTech report and were always looking for passionate proactive talent to join our diverse team.
If youre driven by purpose and thrive in a progressive entrepreneurial environment we invite you to build something meaningful with us.
Information provided will be treated in strict confidence and used solely for recruitment purposes.
Applications will be retained for no longer than 24 months before destruction.
Bowtie is an equal opportunity employer. We do not discriminate on the basis of race disability gender identity or family status in hiring or employment practices.
Key Skills
- Legal Drafting
- Communication skills
- Computer Operation
- Business Management
- Pricing
- Research Experience
- Information Security
- Project Management
- Administrative Experience
- Public Speaking
- Data Analysis Skills
- Writing Skills
About Company
Our purpose is simple - we are here to bring back the good of insurance: protecting people and their families. By combiningour deep domain expertise and our modern proprietary technology, we strive to provide better insurance productsand world-class insurance experience to the public. ... View more
