Technical Support Analyst 2

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hello

Job: Technical Support Analyst 2

Location : 101 North 14th Street Richmond VA 23219 - Onsite

Interview mode: In Person Only

Technical Support Analyst 2

Onsite is required

Top Technical Skills:

Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths:

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.

Telecommunications skills (POTS lines VoIP and cell). - Nice to have

A/V Systems Support. - Nice to have

Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary. - Required 2 Years

Customer Oriented and Team Player - Required 3 Years

Computer diagnostics and remediation. - Required 3 Years

Strong ability to effectively communicate. - Required 3 Years

Additional duties as needed. - Required

Hello Job: Technical Support Analyst 2 Location : 101 North 14th Street Richmond VA 23219 - Onsite Interview mode: In Person Only Technical Support Analyst 2 Onsite is required Top Technical Skills: Helpdesk Support & Ticketing Systems Proficient in evaluating routing prioritizing...

Hello

Job: Technical Support Analyst 2

Location : 101 North 14th Street Richmond VA 23219 - Onsite

Interview mode: In Person Only

Technical Support Analyst 2

Onsite is required

Top Technical Skills:

Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices.
Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation.
Application Installation & Configuration
Experience installing and configuring software applications across various systems.
Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths:

Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles.
Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.