L2 Desktop Support Engineer NL
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING AS A DESKTOP SUPPORT ENGINEER IN AMSTERDAM NETHERLANDS!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
Start your journey with Excis and grow with us!
About the Role
We are seeking a proactive and customer-focused Desktop Support Engineer to provide technical assistance and ensure smooth IT operations across our organization. The ideal candidate will have a strong background in VIP support hardware software and networking support with a passion for troubleshooting and delivering exceptional end-user experiences.
Key Responsibilities
- Respond to and resolve user tickets related to hardware software and networking issues.
- Walk customers through installation and configuration of applications and peripherals (printers scanners etc.).
- Perform remote troubleshooting using diagnostic techniques and targeted questions.
- Guide users through step-by-step solutions in a clear customer-friendly manner.
- Test and validate alternative solutions to identify and resolve root causes.
- Customize desktop applications and settings to meet user or departmental needs.
- Record track and document technical issues actions and resolutions in service logs.
- Escalate unresolved incidents to higher-level support teams when necessary.
- Conduct follow-up with users to confirm issue resolution and system functionality.
- Gather and report user feedback and potential feature requests to improve IT services.
- Create and maintain user manuals FAQs and other technical documentation.
- Provide on-site and remote support for VIP users ensuring high service quality and discretion.
- Support device imaging deployment and configuration through the network.
- Maintain and update inventory records for IT equipment and peripherals.
Requirements
- Education: Bachelors degree in Information Technology Computer Science or equivalent professional experience.
- Experience: Proven experience as a Desktop Support Engineer Technical Support Engineer or similar role.
- Strong hands-on experience supporting Windows 10 & 11 Office 365 OneDrive Intune and ServiceNow.
- Experience working with Walk-in IT Service Centers and providing VIP Support.
- Proficiency with Windows/Linux/MacOS environments.
- Familiarity with network security practices antivirus programs and office automation products.
- Ability to perform remote troubleshooting and deliver clear concise technical instructions.
- Excellent problem-solving communication and multitasking skills.
- Strong customer service orientation and ability to work effectively under pressure.
- Experience analyzing business requirements and translating them into practical technical solutions.
- Experience working within Agile environments and ITIL-based service frameworks.
Preferred Skills
- Knowledge of Active Directory Group Policy and basic networking (DNS DHCP VPN).
- Familiarity with MDM tools and asset management systems.
- Understanding of endpoint security and data protection practices.
- Certification(s) such as CompTIA A Microsoft Certified: Modern Desktop Administrator or ITIL Foundation are a plus.
Benefits
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse te technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis Netherlands and be at the forefront of IT support excellence!
Required Skills:
Education: Bachelors degree in Information Technology Computer Science or equivalent professional experience. Experience: Proven experience as a Desktop Support Engineer Technical Support Engineer or similar role. Strong hands-on experience supporting Windows 10 & 11 Office 365 OneDrive Intune and ServiceNow. Experience working with Walk-in IT Service Centers and providing VIP Support. Proficiency with Windows/Linux/MacOS environments. Familiarity with network security practices antivirus programs and office automation products. Ability to perform remote troubleshooting and deliver clear concise technical instructions. Excellent problem-solving communication and multitasking skills. Strong customer service orientation and ability to work effectively under pressure. Experience analyzing business requirements and translating them into practical technical solutions. Experience working within Agile environments and ITIL-based service frameworks. Preferred Skills Knowledge of Active Directory Group Policy and basic networking (DNS DHCP VPN). Familiarity with MDM tools and asset management systems. Understanding of endpoint security and data protection practices. Certification(s) such as CompTIA A Microsoft Certified: Modern Desktop Administrator or ITIL Foundation are a plus.
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
