Quality Control Lead (KPOBPO)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
08-10-2025
Vacancies:
1 Vacancy
Job Summary
- Lead a team of quality professionals ensuring adherence to accuracy compliance and on-time delivery standards.
- Apply and manage quality control methodologies and performance metrics across various projects and workflows.
- Mentor and support analysts manage escalations and ensure consistency in quality outcomes.
- Collaborate with internal stakeholders to refine processes and maintain the highest level of service quality.
- Oversee audit findings and implement corrective actions to strengthen process integrity and efficiency.
Requirements
- Minimum 4 years of experience in KPO/BPO Quality Control.
- Bachelors degree in business operations technology or a related field or equivalent professional certification such as CIMA CIM AAT etc.
- Proven experience in leading teams and ensuring accuracy compliance and timely delivery.
- Hands-on experience in applying quality control methodologies and analyzing key quality metrics.
- Strong ability to mentor analysts manage escalations and drive consistency in quality outcomes.
Required Skills:
Minimum 4 years of experience in KPO/BPO Quality Control. Bachelors degree in business operations technology or a related field or equivalent professional certification such as CIMA CIM AAT etc. Proven experience in leading teams and ensuring accuracy compliance and timely delivery. Hands-on experience in applying quality control methodologies and analyzing key quality metrics. Strong ability to mentor analysts manage escalations and drive consistency in quality outcomes.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer
- IT Audit
- CAD CAM
- ABAP
- Exterior Designing
- HR Operations
